Discovery Optimisation Assistant

New Look; United Kingdom; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Staff discount 40%

Friends & family discounts

Virtual GP access

Life assurance from day one

Extra leave via buy more holiday

Job summary

New Look in the United Kingdom seeks an onsite Merchandising & Discovery Coordinator to drive product categorisation, tagging and page merchandising. You will ensure a conversion-focused customer journey through accurate categorisation, SEO-aligned navigation, and timely live content.

The role supports discovery optimisation and handles daily site checks, stock reporting, and cross-team communication. A hands-on approach to CMS, Excel reporting and performance analysis is essential for success.

Qualifications

• Team player with strong organisational and communication skills.
• Customer-focused, commercially aware, and passionate about eCommerce.
• Analytical mindset with curiosity for trading performance and optimisation.

Responsibilities

• Lead accurate categorisation, classification and tagging of products for a consistent, conversion-optimised site.
• Merchandise product pages for visibility and performance using manual and algorithmic placements.
• Run stock and availability reports and share findings with stakeholders to guide go-live priorities.
• Conduct daily site checks and document issues to ensure a seamless customer journey.
• Deliver onsite updates across categories, SEO links, search and navigation per trading priorities.
• Support offers and launches, ensuring accuracy and deadlines across onsite elements.
• Contribute to competitor analysis and weekly performance reporting for discovery optimisation.
• Maintain ecommerce briefs with CTAs, links and tagging.

Skills

Team player

Organisational skills

Customer-focused

Analytical mindset

Excel reporting

CMS platforms

SEO basics

Communication skills

Tools

CMS platforms

Excel

Job description

We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK.

By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.

We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK.

By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.

The Role: (2 Days In Office)

This role plays a key part in driving onsite conversion and optimising product discoverability through effective site merchandising. It supports the Discovery Optimisation Specialists to uphold site standards and enhance the customer journey, while managing ad-hoc business queries related to discoverability and performance. The role also oversees enrichment, ensuring products are live promptly, accurately categorised, and contributing to an engaging, conversion-focused site experience.

WHATS IN IT FOR YOU:

• 40% staff discount plus friends & family discounts throughout the year
• Access to our reward platform for external discount and offers
• Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you
• All employees are covered by our life assurance policy from day one
• Unlock extra leave with our buy more holiday scheme.
• Celebrate YOU! Enjoy an extra paid day off on your birthday each year
• Enhanced maternity, paternity and adoption leave, and shared parental leave.
• Spread the cost of your commute with interest-free season ticket loans
• Do your bit for the environment and save money with our Cycle2Work scheme
• We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust

What you’ll be doing:

• Lead the accurate categorisation, classification, and tagging of products to ensure a consistent, conversion-optimised site experience.
• Merchandise product pages for maximum visibility and performance, leveraging both manual and algorithmic placements.
• Run and share key availability and “stock not online” reports, providing insight to stakeholders and guiding go-live priorities.
• Conduct daily site checks, document issues, and drive timely resolution to maintain a seamless customer journey.
• Deliver onsite updates across categories, SEO links, search, and navigation in line with trading and optimisation priorities.
• Support offer and full-price launches, ensuring all onsite elements are delivered accurately and on deadline.
• Contribute to competitor analysis and weekly performance reporting to inform ongoing discovery optimisation.
• Maintain and enhance ecommerce briefs with relevant discovery inputs including CTAs, links, and tagging.
• Use CMS systems to execute onsite activity and ensure all related training documentation is current and comprehensive.
• Manage file transfers and communication with the Capita offshore team, ensuring accessibility, task alignment, and prioritisation.
• Escalate BAU or technical issues to IT and Accenture to safeguard business continuity.

Who you are:

• Team player with strong organisational and communication skills
• Customer-focused, commercially aware, and passionate about eCommerce
• Adaptable, proactive, and thrives in a fast-paced environment
• Self-motivated, detail-oriented, and accountable for accuracy and delivery
• Analytical mindset with a curiosity for trading performance and optimisation
• Prior experience using CMS platforms to deliver onsite content and merchandising updates
• Competent in Excel for reporting and analysis
• Basic understanding of SEO, site search, and navigation principles
• Familiar with reporting tools and dashboards for monitoring product and site performance
• Comfortable managing files, documentation, and process updates across teams

Why New Look?

We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We’re proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values.

We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals.

Please ensure that your CV is in simple format e.g. Microsoft Word when applying using your CV to ensure a smooth application process.