Disclosures & Records Specialist – IG & SARs

University Hospital Southampton NHS FT; Southampton; On-site; GBP 21,000 - 25,000; Full time

Job summary

University Hospital Southampton NHS Foundation Trust is seeking a detail-oriented administrator to support the Disclosures Team in handling subject access requests for patient information. You will manage emails, calls and case assignments while ensuring timely responses within a calendar month.

You will download records from multiple clinical systems, verify identities, and redact information as required, maintaining strict confidentiality and privacy standards.

Qualifications

• GCSE Maths and English (or equivalent) and IT proficiency.
• Experience with administrative tasks and handling confidential information.
• Familiarity with data protection and information governance basics.

Responsibilities

• Respond to SARs by providing medical records and information within statutory deadlines.
• Perform admin duties: answer phones, manage emails, assign cases, and ID verification.
• Forward requests to Legal, Radiology, HEMS, Security as needed.
• Download records from 15+ clinical systems and redact information as required.

Skills

Attention to detail

Deadline driven

Procedural guidelines

Customer service

Team player

IT skills

Excel

Confidentiality

Education

GCSE Maths & English

NVQ3

Tools

Excel

eCaMIS

CHARTS

JAC

Metavision

Job description

University Hospital Southampton NHS Foundation Trust is seeking a detail-oriented administrator to support the Disclosures Team in handling subject access requests for patient information. You will manage emails, calls and case assignments while ensuring timely responses within a calendar month.

You will download records from multiple clinical systems, verify identities, and redact information as required, maintaining strict confidentiality and privacy standards.