Discharge Support Worker - Coastal West Sussex

NHS; Worthing; On-site; GBP 24,000 - 26,000; Full time

Job summary

The NHS is seeking a Discharge Support Worker to coordinate patient discharges from Meadowfield Hospital and the Forget-Me-Knot Unit in Worthing. The role focuses on administrative support, ensuring patients are placed in suitable environments post-discharge. Ideal candidates will possess strong communication skills and a commitment to patient care.

Qualifications

• Good standard of written and spoken English.
• Demonstrates commitment to further learning and personal development.
• Previous experience in a care environment.

Responsibilities

• Coordinate discharges and enhance patient flow.
• Work closely with ward teams and relevant agencies.
• Communicate effectively with patients and carers.

Skills

Communication

Teamwork

Resilience

Education

GCSE in English or equivalent

Satisfactory level of general education

Job description

Are you interested in a new exciting opportunity to develop your career?

Working as part of the discharge hub covering Meadowfield Hospital and the Forget-Me-Knot Unit in Worthing the Discharge Support Worker will ensure that all discharges from a defined number of mental health acute, dementia, rehab and older person's beds are processed and coordinated in such a manner to ensure that patients are placed in an environment best suited to their assessed needs and Trust resources are utilized to their maximum efficiency. The post holder holds no clinical responsibility instead focuses on the administrative coordination to support successful discharge.

We are looking for an individual who is resilient, driven and passionate to provide high quality care to our patients.

To protect the health and safety of our staff/workers, patients, and those attending our sites, we encourage our workforce to get fully vaccinated against COVID.

This is a patient facing role.

Main duties of the job

Main responsibilities are:

• You will work closely with teams focusing directly on the needs of patients requiring support and facilitation in order to be discharged from hospital.
• You will develop close working relationships with ward teams providing coordinated support to the discharge hub.
• Responsible for assisting with processes and procedures to enhance patient flow.
• Providing follow up as appropriate for patients discharged taking action and/or escalating issues as required.

About us

Working in Sussex:

• Travel easily between coast and countryside, with a blend of picturesque villages and seaside towns there's always new experiences to be enjoyed
• Embrace the city life with great access to visit Brighton and London
• With easy access to Gatwick and Heathrow and excellent railway links across the UK there is plenty of opportunity for adventure

We'd love you to join our organisation that is rated 'good' overall and 'outstanding' for caring by the Care Quality Commission. Our staff agree, with 82% of people in our recent staff survey telling us that they recognise that care for patients is our top priority.

Job responsibilities

You will be an excellent communicator, maintain good working relationships with the team, patients, carers and service users ensuring key information is communicated in a timely, robust and efficient way.

You will work closely with ward staff, Trust teams and liaise with relevant agencies to coordinate the administrative procedures associated with discharge.

You will liaise with patients and carers and support risk identification.

Person Specification

Qualifications

• Satisfactory level of general education
• Good standard of written and spoken English
• Demonstrates commitment to further learning and personal development
• GCSE in English or equivalent

Knowledge/Experience

• Understanding of the role and responsibilities of a ward Discharge Support Worker
• Demonstrates ability to pass on knowledge to others
• Previous experience in a care environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,625 to £25,674 a yearper annum / pro rata for part time