Discharge Navigator | Croydon Health Services NHS Trust

Croydon Health Services; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare provider in London is seeking a full-time Discharge Navigator to facilitate patient discharges. The role involves coordinating discharge plans, working closely with ward teams, and ensuring patients receive support during and after discharge. Ideal candidates will have strong critical thinking and communication skills. Flexibility across 7 days is required.

Qualifications

• Experience in a healthcare setting preferred.
• Ability to coordinate patient discharge plans effectively.
• Proven ability to work as part of a multi-professional team.

Responsibilities

• Facilitating safe patient discharges from hospital to community settings.
• Coordinating assessments needed for discharge plans.
• Identifying issues that may delay discharges and resolving them.

Skills

Critical thinking

Effective communication

Job description

Overview

The Discharge Navigator will act as the main point of contact between the ward teams and TOCH, working to support their Discharge Facilitator to promote an effective and smooth discharge for all patients on their designated wards. Discharge Navigators will spend the majority of their time on a dedicated ward and will be responsible for gathering patient background information, agreeing patient discharge plans with ward MDTs and working with ward staff to coordinate all aspects of the plan. This may include some weekend work.

Role

Discharge Navigator

Band 4

Application

The post will close once we have received a sufficient number of applications.

Responsibilities

An exciting opportunity has arisen for an enthusiastic, innovative, motivated and dynamic Discharge Navigator who will be working as part of a multi-professional team to support the smooth running and co-ordination of discharge services.

The post holder will be responsible for facilitating safe and effective discharges of patients from hospital to a community setting through a multidisciplinary approach. They will coordinate assessments of patients needed and support the discharge plan. The post holder will be proactive in identifying concerns or issues that may delay effective discharges and work with the Integrated Discharge Team to overcome and limit these.

The successful candidate will work closely with all ward teams ensuring appropriate referrals are seen and made to local authorities and preventing unnecessary, avoidable delays for patient discharge.

This role will extend to support and ensure that patients who have been discharged feel supported and have received the support that was requested. You will need to have critical thinking skills and be able to communicate effectively. This role will be full time across 7 days so flexibility will be required.

About Croydon Health Services NHS Trust

Croydon Health Services NHS Trust provides hospital and community services from a number of community and specialist clinics throughout Croydon. These include:

• Croydon University Hospital
• Purley Hospital
• The Sickle Cell and Thalassaemia Centre in Thornton Heath
• Community bases at Purley, Sanderstead, New Addington, Broad Green, Woodside
• A minor injuries unit in New Addington

The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 3,500 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Vision and Promises

Our Vision: “Excellent integrated care for you and your family, when and where you need it”

Our 5 key ‘Here for you’ promises to the people of Croydon are:

• You feel cared for by helpful and welcoming staff
• You feel in safe hands with highly professional staff
• You feel confident in your treatment from skilled teams of compassionate clinicians
• You feel we value your time with convenient appointments, minimal waiting and care closer to home
• You feel it’s getting better all the time as we continue to improve our services

We are one of 17 Trusts in the country who have been accepted as national pioneers on staff engagement and empowerment, through the adoption of "Listening into Action" as a new way of working. The approach we are taking to “Listening into Action” is new and different.

*** Please see the attached supporting document which contains more information about the role. ***

This advert closes on Friday 19 Sep 2025