Discharge Facilitator

Transformation Unit; Dudley; Hybrid; GBP 26,000 - 27,000; Part time

Job summary

The Dudley Group NHS Foundation Trust is seeking an Admin Support Grade 3 to join the Discharge team on a part-time basis. This 25-hour-per-week role across seven days involves helping coordinate patient discharge planning and supporting ward staff in a busy hospital environment.

You will need strong IT and communication skills to liaise with multidisciplinary teams and external partners while managing your own workload to meet deadlines. The post is based at Russells Hall Hospital, Dudley.

Qualifications

• Strong communication with patients, families and MDTs.
• Good IT and administrative skills for discharge processes.
• Ability to manage workload and meet deadlines.

Responsibilities

• Support discharge planning from day of admission.
• Coordinate with MDTs and external partners to ensure timely patient discharge.
• Operate across ward areas with minimal supervision and report to senior discharge facilitators.

Skills

Communication skills

Education

GCSE

Job description

Main area Admin Support Grade 3 Contract Permanent Hours 25 hours per week (Part time - 25hrs per week - across 7 days weekend working involved - At The Dudley Group, we understand the benefits of offering a range of flexible working options from day one of employment to support both employees and the Trust. Offering flexible working opportunities is one of the ways that the Trust aims to attract and retain a diverse workforce. Further information on the options available can be found via the link in the job advert.) Job ref 253-1126-8308284

Employer The Dudley Group NHS Foundation Trust Employer type NHS Site Russells Hall Hospital Town Dudley Salary £25,760 - £27,476 pro rata Salary period Yearly Closing 19/11/2026 23:59

Job overview

Are you looking for a change and like to work in a fast-paced environment in a varied role whilst making a difference to our patients, families and teams?Can you manage your own workload whilst working alongside a variety of professionals in a busy hospital environment? Do you enjoy using your IT skills and multi-tasking?

If the answer is YES to these questions then this could be the role for you. The Dudley Group is energetic, vibrant and forward thinking . Why not come and join our adaptable, friendly, professional and caring team?

You must have great communication skills as you'll be the main point of contact relating to the discharge of patients on our ward areas, working with other members of the Complex Discharge team, ward multi-disciplinary team (MDT) and external partners.

Main duties of the job

The Discharge Facilitators play a vital role to support our ward teams to achieve timely discharge of our patients.

You will ensure discharge planning commences from day 1 of admission liaising with the multi-disciplinary teams and family to ensure patients spend the minimum amount of time required in hospital.

The post holder will be expected to undertake a range of duties without direct supervision but will be required to report back on delegated duties to the ward areas and Senior discharge facilitators where required. you will need to be competent to work across multi-professional disciplines, making referral for additional assessments and treatments where required.

You will need to use your initiative most of the time but you will also have a supportive team around you to help. It is important that you use your organisational skills to manage your workload and ensure tasks are completed timely and elevate concerns.

Completing pathway 1 assessments

Working for our organisation

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Detailed job description and main responsibilities

Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake

Person specification

gcse

• c

NHS

• Previous NHS
• Previous

• achieved

Using AI for jobs applications:

Whilst we encourage the use of technology to help manage time and support innovation. However, it is your responsibility to ensure your application is personalised and clearly reflects your own skills and experiences. While AI can assist with drafting, it should only be used as a support tool. The content must be your own work and accurately represent your knowledge, abilities, and values. Over-reliance on AI-generated content may result in your application being rejected. A common issue arises when we receive multiple applications with identical or overly generic language.

The use of AI during assessments, including interviews, is not permitted unless it has been pre-approved as part of a reasonable adjustment. For digital interviews, you may be asked to provide a 360-degree view of your surroundings on camera and confirm that no additional devices are present. If we suspect AI is being used during an interview, we may pause the process to clarify or adjust our approach to questioning.

Caring for patients demands integrity, honesty, and accountability. We expect your application and participation to be authentic and a genuine reflection of your own experiences and values.

In line with UK Home Office rules, Band 2 clinical and non‑clinical roles, and Band 3 non‑clinical roles, are not eligible for visa sponsorship.

Non‑clinical roles at Agenda for Change Bands 7–9 that meet the required skill level (RQF 6) and salary threshold are eligible for sponsorship.

The Trust will also accept applications from candidates who can evidence their existing right to work in the UK or who hold an alternative eligible visa.

RECRUITMENT EQUALITY STATEMENT

We are committed to equal opportunities and want to ensure our workforce is representative of the population we serve. We welcome applications from all sections of the community and diverse groups. It is essential we understand our demographics, in order that we can monitor our performance as an equal opportunity employer, as well as continuing to embed a culture of inclusivity across the organisation, which supports the active participation and contribution of our diverse staff groups in the Trusts decision making processes . On application the shortlisting manager will not see this criterion and therefore it cannot be part of their decision making. Please ensure you complete your equal opportunities questions for us and help us to make sure everyone is welcome.

The Trust is committed to employing and supporting people with disabilities. It is the Trust’s policy to interview all candidates with a disability who meet the minimum ‘essential’ criteria as identified on the person specification. To ensure we know you have a disability, please inform us under the appropriate section on the application form. We welcome applications from the LGBTQ+ community and openly encourage people with different sexual orientation, gender identity and expression to apply to join our team. We promise to respect and encourage the use of all pronouns and will not purposefully mis-gender anyone.

We are governed by the public sector equality duties and by our values of Care, Respect and Responsibility to ensure we eliminate discrimination, harassment, victimisation and any other behaviour that is unlawful, undermines our core values and/or falls short of our Behaviour Framework. We want all of our staff to ‘call out’ any behaviour from colleagues, patients or visitors that constitutes the above and appropriate action be taken.

We will, at every opportunity, advance equality and inclusivity for all staff, at all levels within the organisation, by removing or minimising disadvantage, encouraging participation and taking all relevant steps to meet the needs of anyone who shares a protected characteristic. We will also foster good relations between persons who share a protected characteristic by tackling prejudice and promoting understanding at every opportunity.

We have staff Networks in place to help support staff experience of diverse staff groups and inform us on the actions, interventions and support what we need to put in place to improve the working lives and daily experiences of all colleagues and all teams. Anyone can join the networks and we take pride in having Allies as part of every network within the organisation.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Gregg Marson Job title Associate Director - Discharge Improvement Email address [emailprotected] Telephone number 01384 456111 Additional information

Discharge Team