Discharge Facilitator

Integrated Care System; Croydon; On-site; GBP 44,000 - 53,000; Full time

Job summary

A healthcare organization in Croydon is seeking a full-time case manager to facilitate effective patient discharges. The role requires strong communication skills and critical thinking to work within a multidisciplinary team, ensuring patients are supported through their discharge plans. The candidate should hold a clinical or social work qualification and have experience in the acute hospital setting.

Qualifications

• Experience in acute hospital environment.
• IT literate and have worked in the discharge setting.
• Able to manage own caseload.

Responsibilities

• Facilitate safe and effective patient discharges to community settings.
• Coordinate with Discharge Navigators and complete assessments.
• Actively communicate and manage discharge plans with the team.

Skills

Communication Skills

Critical Thinking

Time Management

Organizational Skills

Education

Clinical Qualification or Social Work Qualification

Tools

Cerner

Job description

The post holder will be responsible for case managing and facilitating safe and effective discharges of patients from hospital to a community setting through a multidisciplinary approach. They will coordinate oversee Discharge Navigators within their sub-team, complete assessments of patients needs and support the discharge plan. The post holder will be proactive in identifying concerns or issues that may delay effective discharges and work with the Transfer Of Care Hub Team (TOCH) to overcome and limit these.

The successful candidate will work closely with all ward teams ensuring appropriate referrals are seen and made to local authorities and preventing unnecessary, avoidable delays for patient discharge.

This role will extend to support and ensure that patients who have been discharged feel supported and have received the support that was requested. You will need to have critical thinking skills and be able to communicate effectively. This role will be full time across 7 days so flexibility will be required.

Interview Date - 8th September 2025

Main duties of the job

• Will be competent within their scope of practice and provide compassionate care and therapy to agreed quality standards.
• Maintain momentum of discharge planning throughout the entire process; supporting and working in partnership with other members of the Complex Discharge Team, Ward Multi-Disciplinary Team (MDT) and Community partners, constructively challenging where appropriate, decisions with regards to discharge planning.
• To undertake baseline assessments in partnership with other members of the MDT and ensure that the patient is kept informed of their discharge plans at all times.
• Represent the Transfer Of Care Hub Team at ward daily board rounds.
• Provide effective & timely communication of discharge actions using existing communication tools.
• Will be expected to undertake a range of duties without direct supervision but will be required to report back on those delegated duties to the ward team and case manager.
• Will be competent to work across multi- professional disciplines and make referrals for additional assessments and treatments as required, supported by the case manager.
• Promoting the use of the discharge lounge

About us

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon.

These include:o Croydon University Hospital o Purley Hospital o The Sickle Cell and Thalassaemia Centre in Thornton Heath o Community bases at Purley, Sanderstead, New Addington, Broad Green, Woodside o A minor injuries unit in New Addington The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 3,500 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.Our Vision:"Excellent integrated care for you and your family, when and where you need it"Our 5 key 'Here for you' promises to the people of Croydon are:o You feel cared for by helpful and welcoming staff o You feel in safe hands with highly professional staff o You feel confident in your treatment from skilled teams of compassionate clinicians o You feel we value your time with convenient appointments, minimal waiting and care closer to homeo You feel it's getting better all the time as we continue to improve our services

Job responsibilities

**********PLEASE SEE JOB DESCRIPTION AND PERSON SPECIFICATION FOR FURTHER INFORMATION REGARDING THIS POST**********

Person Specification

EDUCATION AND QUALIFICATIONS

• Clinical Qualification or Social Work Qualification

KNOWLEDGE AND UNDERSTANDING

• Knowledge of patient administration systems (Cerner)
• Able to communicate effectively with a range of Stakeholders, patients, relatives and carers
• Understanding of how complex organisations work
• Able to work effectively as part of a team but also able to work under own initiative
• Able to take instruction from senior staff
• literate in IT system for patient information and communication.

EXPERIENCE

• Experience in acute hospital environment
• IT Literate
• Worked in the discharge setting.

SKILLS/ABILITIES

• Ability to manage own caseload.
• Good time management & organisational skills.
• Ability to evaluate own performance, recognises own limitations.
• Flexible and open minded.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£44,485 to £52,521 a yearper annum inc of HCAS (outer)