Discharge Coordinator Admin

London North West Healthcare NHS Trust; Greenhill; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading NHS trust in the UK is seeking a motivated individual to facilitate patient discharges from acute settings to the community. The role involves collaborating with multidisciplinary teams, ensuring best practices in patient discharge, and managing complex discharge issues. Candidates should possess excellent communication and organizational skills, with a preference for those experienced in discharge planning. The position offers flexible working arrangements.

Qualifications

• Experience in discharge planning and liaison with multidisciplinary teams preferred.

Responsibilities

• Ensure best practice in planning safe and timely patient discharges.
• Communicate effectively with internal multidisciplinary teams and external agencies.
• Promote a smooth discharge process and manage complex discharge issues.

Skills

Excellent communication skills

Organisation skills

Ability to work under pressure

Job description

Overview

We are looking for a highly motivated and enthusiastic individual to work closely with our Matrons, Clinical Nurse Manager and Charge nurses to facilitate the timely, effective and appropriate discharge of patients from the acute setting to the community, liaising with hospital, community, social and health service colleagues in order to promote a recovery focused discharge/transfer. The post holder will also play a key role in developing an innovative service providing excellent discharge practices within the ward environment.

Responsibilities

• Ensure best practice in planning safe and timely patient discharges to achieve the best outcomes for patients, optimise hospital bed utilisation and reduce length of stay.
• Communicate effectively with internal multidisciplinary teams, senior staff, ward staff and Allied Health Professionals, and liaise externally with Social Services, Primary Care Services, General Practitioners, Housing, Homeless Persons Unit, Department of Health, Borders Agency and Office of the Public Guardian.
• Promote a smooth discharge process by focusing on tasks that support the multidisciplinary team in safe and timely discharge; complete discharge planning documentation; communicate with external agencies such as Social Services, patients’ families and carers; arrange appropriate transport; liaise with Occupational Therapy, Physiotherapy, Speech and Language Therapy, Dietitian, Clinical Psychologist and Doctors.
• Where appropriate, provide access to patient homes to outside agencies, accompany patients to their homes or to appointments with outside agencies.
• Monitor and chase MDT members and external agencies to promote timely and safe discharge, provide optimum bed usage and reduce length of stay; manage more complex discharge issues.
• Prepare weekly SitReps to enable accurate reporting of Discharge To Cause (DTOC) to the Department of Health.
• Issue Discharge Notifications to Social Services to ensure reimbursement guidelines are observed.
• Promote wellbeing and safety of patients and carers by acting promptly on concerns, communicating effectively and sharing information according to policy and procedures.
• All posts working with vulnerable groups will be subject to an enhanced criminal records check on appointment; staff will consent to regular updates on their criminal records status throughout employment.

Requirements / Qualifications

• Excellent communication and organisation skills; ability to work under pressure.
• Experience in discharge planning, liaison with multidisciplinary teams and external agencies preferred.

Equality, Diversity and Inclusion

As part of our commitment to Equality and Diversity at LNWH, we encourage applications from BME candidates to ensure our workforce reflects the communities we serve.

Flexible Working

LNWH is a flexible working friendly organisation. We will discuss flexible working arrangements (e.g., job share, part time) where feasible for the service.

About London North West University Healthcare NHS Trust

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people. We run major acute services at:

• Northwick Park Hospital — home to one of the busiest emergency departments (A&E) in the country; the hospital provides a full range of services including a top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK.
• St Mark’s Hospital — an internationally renowned specialist centre for bowel disease.
• Ealing Hospital — a busy district general hospital with 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice.
• Central Middlesex Hospital — planned care site hosting a range of surgical and outpatient services, collocated with an urgent care centre.

We are a university teaching NHS trust, recognised for training clinicians of the future and bringing benefits of research to the public. For more information about our Trust and our HEART values, visit our site.