Disabled Facilities Grant Case Worker

Bracknell Forest Council; England; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A local government organization in England is seeking a Case Worker to join their Disabled Facilities Grant Service. The role involves coordinating housing adaptations, managing grant applications, and providing excellent customer service. The ideal candidate should have experience in housing or social care and strong organizational skills. This position offers a supportive work culture with flexible working options and various employee benefits including generous leave, career development opportunities, and health plans.

Benefits

28 days annual leave, rising to 33 after 3 years

Hybrid working opportunities

Electric vehicle salary sacrifice

Local government pension scheme

Employee Assistance Programme

Discounted leisure centre and gym membership

Qualifications

• Experience in housing, construction or social care settings.
• Ability to maintain accurate records and prepare technical documentation.
• Familiarity with relevant legislation.

Responsibilities

• Coordinate housing adaptations and manage grant applications.
• Provide administrative assistance and support.
• Establish and maintain accurate information control systems.
• Check final accounts and advise clients on payments.
• Handle correspondence and enquiries from clients.

Skills

Organisational skills

Attention to detail

Customer service

Knowledge of housing adaptations

Job description

We have an exciting opportunity for a Case Worker to join the Disabled Facilities Grant (DFG) Service at Bracknell Forest Council, on a full-time, permanent basis. This varied and rewarding role will support the delivery of both mandatory and discretionary grants, helping disabled and vulnerable residents to live safely and independently at home.

At Bracknell Forest, we pride ourselves on being a council which is stable and well-managed where our employees can thrive in a supportive environment. We understand the importance of a healthy work-life balance and offer a variety of flexible working practices, including options for remote working and arrangements that allow you to work from home, dependent on the needs of the service.

About you...
You will work closely with occupational therapists, surveyors, contractors and housing partners to coordinate housing adaptations, manage grant applications, analyse tenders and ensure works are completed to specification. Using your working knowledge of housing adaptations and relevant legislation, you will maintain accurate records, attend site visits and assist in preparing technical documentation.

The role combines technical awareness, administrative support and excellent customer service, requiring strong organisational skills and attention to detail. It is ideal for someone with experience in housing, construction and social care settings, looking to make a direct impact in the community.

About the team...
The Disabled Facilities Grant team is a small but busy team providing an extensive and responsive service to clients. We support each other by working closely together to achieve the right results and to deliver a holistic service to clients.

We have strong teams and excellent manager relationships. Expert advice is there whenever you need it. Put simply, a career with us means having everything you need to build on your skills. To build better relationships and even better communities.

While the main office base is Time Square, Bracknell, this is an agile working role. Home visits and on-site work will be required based on the needs of the role and service delivery.

Key responsibilities...
To undertake all required activities in support of the functions of the DFG service, these include requests from residents and referrals from occupational therapists for mandatory and discretionary grants.
To provide administrative assistance and support as required, including maintaining all appropriate records, preparing reports, letters, attendance at meetings, minute taking, organising meetings etc.
To utilise appropriate IT packages to record, update, collate, analyse and present information and data.
To establish, monitor and maintain accurate information and appropriate control systems.
To check final accounts and defects liability and advise clients on payment as appropriate.
To deal with correspondence and enquiries from clients, contractors, colleagues and/or their representatives.

Our benefits...
28 days* annual leave increasing to 33 days* after 3 years’ continuous service.
The opportunity to buy up to 10 additional days* annual leave per year and sell 5 days.
Hybrid working opportunities to support your wellbeing and work-life balance.
Electric vehicle salary sacrifice for an electric car at a fixed monthly cost (subject to eligibility).
An inclusive and social working environment with a variety of staff networks.
Local government pension scheme.
Life insurance cover (linked to the pension scheme)
Enhanced maternity, paternity, adoption and fostering leave.
Recognition of continuous service attained within the NHS and UKHSA when calculating some benefits such as annual leave entitlements, occupational maternity/paternity leave, and more. (Terms and Conditions apply – please refer to candidate pack for more information.)
Career development through internal and external training opportunities.
A great office location next to travel links and Bracknell Forest’s thriving town centre.
Employee Assistance Programme (EAP) to support your health and wellbeing.
Sports and Social Club.
Staff dental and health plans.
Discounted leisure centre and gym membership.
Supermarket discount.
*(pro rata for part time)