Directorate Support Manager

University Hospitals Sussex NHS Foundation Trust; Shoreham-by-Sea; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Directorate Support Manager to lead and manage administrative teams across multiple sites. This role is vital in delivering comprehensive administrative services to both patients and clinical teams, ensuring efficient operations and supporting performance targets. The organization prides itself on diversity and inclusion, creating a supportive environment for all staff. With a commitment to employee wellbeing and professional development, this position offers an opportunity to make a meaningful impact in healthcare while growing your career in a dynamic and compassionate setting.

Benefits

Wellbeing Programme

Diversity and Inclusion Initiatives

Staff Networks

Buddy System for New Members

Qualifications

• Experience in managing administrative teams and processes.
• Strong communication skills and ability to liaise with various teams.

Responsibilities

• Manage Directorate admin teams and processes effectively.
• Support recruitment and performance management for admin staff.
• Act as first point of contact for service users and admin teams.

Skills

Team Management

Administrative Support

Recruitment Processes

Performance Management

Communication Skills

Multi-disciplinary Collaboration

Education

Relevant Degree or Equivalent Experience

Tools

Microsoft Office Suite

Job description

We have an exciting opportunity to recruit a Directorate Support Manager, to manage the Directorate admin teams and our processes, to develop and deliver a full and comprehensive administrative service to our patients and our clinical/non-clinical teams. To act as first point of contact for the admin teams and our service users. To manage the workload of the admin teams to ensure the effective and efficient operation of the administrative service. To support the Operational Manager with the delivery of our outpatient services in line with performance targets.

NB: This is a cross site role working equally across all 3 sites.

• Direct Line Management of our Band 4 Specialty Co-ordinators and to oversee their direct line management of our Band 3 and 2 Admin support staff (managing this where required and any bank admin staff). To include management of leave approval, rosters and all HR processes, acting as their first port of call.
• Manage and support the Directorate Administration processes.
• Manage the admin recruitment process from advertising to shortlisting, interviewing and appointing.
• Actively support the Operational Manager in carrying out the Directorates validation to support delivery of the Trusts key performance targets.
• Reviewing and supporting the Directorates waiting lists, clinics and capacity to ensure booked in turn, utilised and any capacity issues highlighted.
• Liaising with multi-disciplinary teams in the resolution of PALs concerns.
• Organise Directorate meetings and venues, preparing agendas and taking minutes.
• Attend performance, Care Group and any clinical governance meetings where required.
• Deputise for Operational Manager where required.

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.

We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves.

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

For further details / informal visits contact:
Name: Will Tourle
Job title: General Manager
Email address: [e-mail]
Telephone number: 07768560952