Director, Visa Direct Enterprise Accounts

Tink; Greater London; Hybrid; GBP 100,000 - 130,000; Full time

Job summary

A multinational payments technology company is seeking a Director for Visa Direct Enterprise Accounts in Greater London. This role involves maintaining and strengthening global client relationships, identifying new business opportunities, and leading contract negotiations. The ideal candidate will have over 7 years of experience and a strong understanding of cross-border payments. You will drive revenue growth and ensure high client satisfaction while collaborating with internal teams. This position offers a hybrid working arrangement.

Qualifications

• 7+ years of industry experience, preferably in transaction banking or account management.
• Strong understanding of cross-border payments and B2B solutions.
• Excellent problem-solving skills with focus on delivering for clients.
• Ability to manage complex global client relationships.

Responsibilities

• Maintain and strengthen key global client relationships.
• Identify new business opportunities and upsell products.
• Lead contract negotiations to meet client and company needs.
• Ensure client satisfaction and resolve any issues.
• Track progress, analyze performance, and inform strategies.

Skills

Relationship Management

Negotiation skills

Communication skills

Sales acceleration

Job description

Company Description

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

Job Description

Visa Direct offer a range of services designed to streamline and enhance the process of transferring funds. These solutions are designed to serve individuals, businesses, and financial institutions.

As a Director, Visa Direct Enterprise Accounts your role will be to act as senior relationship owner across all Visa Direct offering for assigned key global accounts. The account executive will manage interactions with assigned clients at very senior levels and be accountable for revenue goal attainments for those relationships across all Visa Direct products. This individual will also work to develop and execute on strategies to drive revenue growth and work closely with other global and regional teams to ensure success for the clients. The director, global account management, will also be responsible for identifying new business opportunities and improving processes for money movement within the assigned clients’ organizations.

What we expect of you, day to day.

• Relationship Management: responsible for maintaining and strengthening key global client relationships. AE will serve as the primary point of contact for assigned global accounts, coordinating with multiple departments to ensure the clients’ needs are met on a timely basis.
• Account Growth: will work on growing assigned accounts by identifying new business opportunities and upselling or cross-selling products or services. In addition, the Global Accounts AE will establish annual account plans, work closely with assigned clients to reach financial objectives and will be accountable for revenue growth of her/his client portfolio.
• Contract Negotiation: lead contract negotiations as appropriate, ensuring terms are mutually beneficial and meet both the clients' and the company's needs.
• Client Retention: play a crucial role in client retention by ensuring clients are satisfied with the services they receive and resolving any issues that may arise.
• Reporting: The account executive will track progress, analyze performance, and inform future strategies.
• Team Collaboration: work closely with the sales, marketing, and product teams to ensure Visa is meeting the account's needs and expectations.
• Financial Management: Account Managers own financial aspects of client accounts, including budgeting and financial planning.

KPIs:

• Revenue growth for assigned accounts.
• Visa Direct volume expansion across priority corridors.
• Client satisfaction and engagement scores.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Qualifications

• 7+ years of industry related experience, with ideally at least 3 years of experience in transaction banking, business strategy, management consulting and/or account management
• Strong understanding of cross-border payments, FX, and B2B solutions.
• Ability to manage complex global relationships and influence senior stakeholders.
• Excellent communication and negotiation skills.
• Demonstrated success in driving sales acceleration with new product offerings.
• Passionate about what you do and excited about the opportunity to transform money movement for industry leading global clients.
• Ability to inspire and influence others without direct management responsibility.
• Strong team player, self-motivated and the ability to work independently at coordinating across functional activities, obtain buy-in and elevate issues at critical junctures appropriately.
• Deep understanding of cross border payment methods, channels, and players.
• Creative Self-starter with a bias toward action and successfully developing relationships and client trust.
• A proven track record of success in fast-paced environments with demanding timelines.
• Excellent problem-solving skills with a strong focus on delivering for clients.
• Outstanding executive communication skills (verbal and visual) with an ability to explain complex business and technical concepts to broad audiences in an approachable way to influence and drive adoption.
• Strong attention to detail with the ability to correlate data and trends to business drivers. This position is expected to utilize data and metrics to communicate needs with ease.
• Strong sense of urgency and experience driving to successful commercialization

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.