Director, VIP Partnerships EMEA

Ticketmaster; London; Hybrid; GBP 75,000 - 120,000; Full time

Job summary

Ticketmaster is seeking a Director of VIP Partnerships in London to cultivate strategic relationships with VIP providers for top touring artists. The role involves driving product adoption and ensuring client satisfaction, while representing the artist community effectively. Candidates should have a substantial background in the music industry and experience with ticketing systems.

Benefits

Inclusive work culture

Professional development opportunities

Regular travel across EMEA

Qualifications

• Proven years of music industry experience.
• Previous experience at a ticketing company preferred.
• Must have exceptional organizational skills.

Responsibilities

• Cultivating strategic relationships with VIP providers and artists.
• Leading business strategy and growth for key EMEA VIP accounts.
• Directly managing junior VIP partnerships team members.

Skills

Teamwork

Integrity

Reliability

Problem Solving

Communication

Education

Bachelor’s degree

Tools

Excel

PowerPoint

Word

Salesforce

Job description

Job Summary:

JOB DESCRIPTION – Director, VIP Partnerships EMEA

Location: London (hybrid) with regular travel across EMEA

Division: Ticketmaster Music

Contract Terms: Full-time, Permanent

THE JOB

The Director, VIP Partnerships is the face of Ticketmaster Music to the artist community and plays a critical role in cultivating strategic relationships with the VIP providers for some of the largest touring artists in the world. An expert in the ticketing and live event landscape of their region, this role is responsible for introducing innovative new products to market, driving product adoption, and achieving consistent global outcomes for clients.

The Director, VIP Partnerships is an expert on all relevant TM products and services, representing them to our partners, educating the artist community, and helping them reach their touring and business goals. This role acts as an advocate of the artist within Ticketmaster, representing their interests, making decisions on their behalf, and working within Ticketmaster to meet/exceed the established goals for the tour. This role is relied upon to provide critical insight into the touring business as a whole, introducing key priorities, and driving decision-making.

WHAT YOU WILL BE DOING

• Maintain a highly visible and positive presence for Ticketmaster within the artist community, developing strong, consultative relationships with key VIP Providers along with their respective ticketing and marketing staff.
• Support the Senior Director, VIP Partnerships in developing the vision, strategy, and roadmap for Ticketmaster Music’s VIP line of business, working across various cross-functional teams to ensure our needs are understood and prioritized.
• Serve as a key stakeholder in the development and rollout of new products and services within your region. Provide thorough and comprehensive assessment of the viability of new and emerging products, partnering with internal teams to determine market fit, define client value proposition, operational requirements, and go-to-market strategy.
• Work collaboratively with cross-functional groups, including, but not limited to, finance, legal, marketing, event and marketplace operations, data teams, product, and engineering, to support VIP business goals and initiatives, develop and implement new processes and procedures.
• Directly train and manage junior VIP partnerships team members, empowering them with the skillset necessary to independently onboard, manage, and develop their respective client accounts.
• Lead business strategy, growth, and development for key UK/IE/EMEA VIP accounts, becoming a specialist in their unique needs and mapping those to Ticketmaster product and technology solutions.
• Responsible for overall client satisfaction, supporting hundreds of tours per year. Act as first line of support for day-to-day client needs, working closely VIP partners on everything from onboarding to settlement.
• Define the KPIs for your key accounts, with an emphasis on client adoption and configuration of our Ticketmaster Music product suite. Monitor, assess, and report on progress to both internal and external leadership on an ongoing basis, identifying potential choke points or opportunities for development.
• Assist with administrative departmental functions such as monthly reporting, invoicing, contracts, and information gathering, as needed. Ensure correct, timely and accurate delivery of such reports.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Bachelor’s degree and proven years of music industry experience
• Previous experience at a ticketing company, music label, DSP, management company or talent agency preferred
• Existing relationships with VIP Packagers, key promoters, artist managers and agents preferred.
• Proven years of HOST and Microflex ticketing system experience preferred.
• Competency with Microsoft Excel preferred
• Competency with TM1 reporting suite preferred
• Self-starter, with a bias toward action and execution
• Passion for music
• Must be proficient in Excel, PowerPoint, Word and Outlook. Salesforce experience a plus.
• Must be able to think through, evaluate and solve problems logically and efficiently.
• Must have exceptional organizational skills and meticulous attention to detail.
• Must conduct all matters and communications in a professional and courteous manner as a representative of the company.
• Must be a proactive problem solver, instilled with a sense of urgency for projects large and small.
• An understanding of marketing (especially digital and social media marketing) for music artists is a huge plus
• Demonstrated ability to manage cross-departmental projects, for teams working towards the same goal

YOU (BEHAVIOURAL SKILLS)

• Work collaboratively across teams and with a wide range of stakeholders, fostering strong internal and external partnerships (Teamwork).

• Demonstrate reliability by consistently delivering high-quality work and providing dependable support to clients and colleagues (Reliability).

• Act with integrity in all interactions with artists, partners, and internal teams, ensuring that decisions are ethical and transparent (Integrity).

• Champion belonging by contributing to an inclusive, respectful, and supportive environment for all team members and partners (Belonging).

• Communicate with clarity and confidence, adapting style for different audiences and building trust through open and honest dialogue.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. #LI-JCK #LI-Hybrid