Director UX Design, Reuters

Director, User Experience Design, Reuters

We envisage the successful candidate being based in London, with hybrid working available.

Reuters is seeking a visionary Design Director to lead our User Experience Design and Research team. This dynamic role involves spearheading the design of consumer products, an online B2B marketplace, a cloud native media content distribution platform, and content production tools for our global newsroom. We are looking for a curious and versatile design leader who is eager to play a pivotal role in shaping the future of content experiences and delivering moments of delight to our customers. If you are a creative problem solver passionate about transforming complex problems into simple elegant solutions, we invite you to join us in re-imagining how customers engage with Reuters.

About the Role

As the Director of User Experience Design, you will:

• Lead design teams and UX research across Reuters. We’re looking for a leader that’s committed to building a world-class design team supporting Reuters’ mission. You’ll demonstrate a customer obsessed approach to continually create impact on our products.

• Create and articulate a compelling UX vision for customers across our business. You’ll be a strategic thinker and storyteller who can align a wide variety of cross-functional stakeholders to deliver your creative vision and drive results.

• Define success criteria for each product area and inspire the team. You’ll look for insights both inside and outside the organization, serving as a credible and important voice with customers and in their market.

• Ensure the customer voice and product vision is embedded across teams, and work is prioritized, and trade-offs are made based on customer and business value.

• Remove roadblocks as needed and guide the team through ambiguity, ensuring decisions are grounded in data.

• Coach and empower teams to deliver outcomes and drive high performance, instilling Thomson Reuters values and measuring progress against team OKR’s.

• Drive innovation and change initiatives.

• Attract and develop great talent and build the next generation of leaders. You’ll ensure diversity of thought in teams; encouraging robust dialogue to surface diverse and opposing viewpoints and holding self and team accountable to commit to decisions once made.

About You

You are a fit for the role of Director of User Experience Design, if you have:

• Extensive experience in consumer and B2B product design, with demonstrable design leadership/management experience, ideally on a global scale.

• The ability to empower your teams to deliver on expectation and grow the overall team performance. You’ll ensure your team develop as professionals and will foster a culture of inclusion and belonging.

• A robust portfolio of previous product design work that illustrates some hands-on work but mostly work performed through your teams. Portfolio showcases a proven track record of solving complex design problems with design led thinking that exhibits a clean, polished design aesthetic coupled with a passion for pixel perfection, consistency, and usability.

• Demonstrated success navigating complex organizations and ability to be persuasive/influential with a wide range of diverse audiences.

• Strong written and verbal communication skills and experience interacting with high level stakeholders. You’ll be comfortable presenting and recommending trade-offs, communicating changes in delivery expectations and make key decisions around budget and resourcing.

• Bachelor’s degree or higher in UX/HCI or related field, or significant equivalent experience.

Please Note: Completed applications must be submitted by Sunday 11th May 2025. Early applications are encouraged.

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.