Director, Specialist Client Manager

NatWest Group; Cardiff; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading financial services organization in Cardiff seeks a Director, Specialist Client Manager to lead a team focused on strong risk management and sustainable client growth. You will oversee credit strategies, manage recruitment and develop a positive team culture. The ideal candidate will have a Chartered Banker diploma and proven strategic thinking skills.

Qualifications

• Proven track record in managing and leading multi-skilled teams.
• Experience in recruitment, development, and performance management.
• Track record of strategic thinking and business intelligence.

Responsibilities

• Oversee the region's portfolio, ensuring appropriate credit strategies.
• Lead, coach, and inspire an engaged and motivated team.
• Manage recruitment, headcount, and cost budgets.

Skills

Managing and leading teams

Strategic thinking

Interpersonal skills

Influencing and negotiation

Education

Chartered Banker diploma in Lending Skills

Job description

Join us as a Director, Specialist Client Manager

• In this key role, you’ll oversee the region's portfolio to make sure that appropriate credit strategies are in place
• We’ll look to you to drive an effective operating rhythm and workflow within the business, creating a culture of continuous improvement
• You’ll be an integral part of a team and a positive presence in the business, as you lead an engaged and motivated team

What you'll do

As a Director Specialist Client Manager, you’ll be leading, coaching and inspiring a team and supporting them to drive a culture of strong risk management, leading to sustainable client growth and minimal impairments. You’ll manage recruitment, headcount, remuneration and cost budgets relating to your team, and you’ll build a supportive and inclusive workforce.

Additionally, you’ll:

• Protect the bank’s capital and reputation, ensuring strong and diligent risk management at all times
• Support your team to maintain facilities to meet client needs, drive sustainable portfolio growth and provide strong client risk management
• Manage the team’s capability to own credit delivery and credit stewardship for cases
• Oversee the correct adherence of processes and escalation of any arising issues
• Develop and maintain an effective strategic network across the leadership of Invoice Finance Risk teams and other internal stakeholders

The skills you'll need

You’ll need to have a proven track record in managing and leading teams of multi-skilled professionals, with experience of recruitment, development, resource planning and performance management. We’ll also expect you to have a track record of strategic thinking and building business intelligence, by working collaboratively and engaging with a variety of leaders and teams.

It will also be essential for you to have the Chartered Banker diploma in Lending Skills.

Additionally, we’ll look for you to have:

• Expert knowledge of working capital sales policies and processes
• Detailed knowledge of the external working capital marketplace, alternative providers and other sources of financial support available to our clients
• Strong interpersonal skills and the ability to work collaboratively across a range of internal stakeholders and external professional advisers
• Excellent team working skills with the ability to contribute strongly to regional and national leadership teams
• Highly developed influencing negotiation, organisational and planning skills

Hours

35

Job Posting Closing Date:

18/08/2025 Ways of Working:Hybrid