Director, Specialist Client Manager

NatWest Group; Birmingham; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

A leading financial institution in Birmingham is seeking a Director, Specialist Client Manager to oversee client portfolios and drive risk management strategies. This role involves leading a team, managing recruitment, and ensuring adherence to credit processes. The ideal candidate will have a Chartered Banker diploma and a proven track record in team leadership and strategic thinking. This position offers a hybrid working model and promotes a culture of continuous improvement.

Qualifications

• Proven track record in managing teams of multi-skilled professionals.
• Experience in recruitment, development, and performance management.
• Strong influencing and negotiation skills.

Responsibilities

• Oversee the region's portfolio and implement credit strategies.
• Lead and support a team to drive risk management and client growth.
• Manage recruitment and cost budgets relating to your team.

Skills

Team leadership

Risk management

Strategic thinking

Interpersonal skills

Education

Chartered Banker diploma in Lending Skills

Job description

Join us as a Director, Specialist Client Manager

• In this key role, you’ll oversee the region's portfolio to make sure that appropriate credit strategies are in place
• We’ll look to you to drive an effective operating rhythm and workflow within the business, creating a culture of continuous improvement
• You’ll be an integral part of a team and a positive presence in the business, as you lead an engaged and motivated team

What you'll do

As a Director Specialist Client Manager, you’ll be leading, coaching and inspiring a team and supporting them to drive a culture of strong risk management, leading to sustainable client growth and minimal impairments. You’ll manage recruitment, headcount, remuneration and cost budgets relating to your team, and you’ll build a supportive and inclusive workforce.

Additionally, you’ll:

• Protect the bank’s capital and reputation, ensuring strong and diligent risk management at all times
• Support your team to maintain facilities to meet client needs, drive sustainable portfolio growth and provide strong client risk management
• Manage the team’s capability to own credit delivery and credit stewardship for cases
• Oversee the correct adherence of processes and escalation of any arising issues
• Develop and maintain an effective strategic network across the leadership of Invoice Finance Risk teams and other internal stakeholders

The skills you'll need

You’ll need to have a proven track record in managing and leading teams of multi-skilled professionals, with experience of recruitment, development, resource planning and performance management. We’ll also expect you to have a track record of strategic thinking and building business intelligence, by working collaboratively and engaging with a variety of leaders and teams.

It will also be essential for you to have the Chartered Banker diploma in Lending Skills.

Additionally, we’ll look for you to have:

• Expert knowledge of working capital sales policies and processes
• Detailed knowledge of the external working capital marketplace, alternative providers and other sources of financial support available to our clients
• Strong interpersonal skills and the ability to work collaboratively across a range of internal stakeholders and external professional advisers
• Excellent team working skills with the ability to contribute strongly to regional and national leadership teams
• Highly developed influencing negotiation, organisational and planning skills

Hours

35

Job Posting Closing Date:

18/08/2025 Ways of Working:Hybrid