Director , SME Specialist Sales, Europe

Mastercard; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A global payments technology company is seeking a Director, SME Sales Specialist in London. This role focuses on driving revenue growth within the SME segment, executing sales strategies, and collaborating with various teams to enhance customer-focused solutions. The ideal candidate should have a strong sales background, proven experience in financial services, and excellent relationship management skills. This position requires a Bachelor's degree and proficiency in English.

Qualifications

• Strong track record of achievement in a sales position.
• Proven experience in financial services and/or payments.
• Experience with lead generation and deal negotiation.

Responsibilities

• Execute a revenue-driven sales strategy for SMEs.
• Develop and maintain a robust sales pipeline.
• Engage with customers to drive sales initiatives.

Skills

Sales strategy execution

Customer relationship management

Data-driven sales insights

Networking and partnerships

Communication skills

Education

Bachelor's degree

Job description

Overview

Director, SME Sales Specialist, Europe – Role focused on driving revenue growth and expanding Mastercard’s presence in the Europe region within the SME segment. Mastercard is committed to helping SMEs grow and thrive in a digital-first economy by delivering customer-centric solutions through emerging channels. The role sits within a global team and collaborates with Account Management, Business Development, SME regional Product Managers, and market stakeholders to develop and execute go-to-market strategies, drive volume and revenue growth, and ensure customer satisfaction.

Responsibilities

Sales (Primary Focus)

• Own and execute a revenue-driven sales strategy to grow Mastercard’s alternative distribution SME segment share across Europe.
• Develop and maintain a robust sales pipeline, leveraging data-driven insights to prioritise high-impact opportunities in assigned target segments.
• Identify and engage potential customers through networking, partnerships, and direct outreach.
• Understand SME pain points and tailor Mastercard’s solutions to address their challenges, including payment acceptance, spend management, and digital transformation, while articulating a clear business case to channel partners.
• Track and analyse performance, adjusting sales tactics and strategies as needed to exceed growth targets.
• Work in alignment with the Account Manager, BD and Product teams, and actively engage with both clients and prospects to drive conversations and initiatives.
• Represent Mastercard at industry events, conferences, and networking opportunities to enhance brand visibility and establish thought leadership in the SME space.

Product Management (Supporting Focus)

• Support go-to-market execution by collaborating with product, marketing, and partnerships teams to enhance Mastercard’s SME solutions.
• Develop business strategies to help SME customers digitise payments, streamlining B2B transactions for small businesses.
• Analyse market trends, competition, and SME lifecycle journeys to inform product and sales strategies, driving differentiation and innovation.
• Identify opportunities to improve value propositions and win via emerging distribution channels.
• Develop sales enablement tools and training materials to support SME-focused colleagues.

All About You

• Create customer-centric solutions and be passionate about supporting SME growth.
• Possess a strong track record of achievement in a sales position.
• Have proven experience engaging internal and external commercial and technical stakeholders to drive solution development and adoption.
• Have a strong sales background, with experience in lead generation, pipeline management, deal negotiation, and revenue growth.
• Have experience in financial services and/or payments, with an understanding of competitive offerings, industry trends, and profitability drivers.
• Have strong relationship management, collaboration, influencing, and communication skills.
• Be self-motivated, a quick learner, and able to manage multiple priorities in a fast-paced environment.
• Able to navigate working in a high growth, global organisation.
• Hold a Bachelor’s degree.
• Proficiency in the English language required; additional languages are desirable.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks come with inherent risk to the organization. Therefore, every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach; and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.