Director, Revenue Operations Europe | London, UK

PayPal, Inc.; London; Hybrid; GBP 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a strategic leader for the Director of Revenue Operations role in Europe. This position is pivotal in optimizing revenue operations and driving data-informed decision-making. The ideal candidate will inspire a high-performing team while also engaging in hands-on operational improvements. You will collaborate across product, sales, and marketing teams to enhance customer experiences and drive alignment on initiatives. If you are passionate about leveraging data to improve performance and have a track record of leading successful teams, this is an exciting opportunity for you.

Benefits

Flexible Work Environment

Employee Share Options

Health Insurance

Life Insurance

Qualifications

• Extensive experience in senior leadership roles in Sales/Revenue Operations.
• Strong business acumen with proven ability to influence stakeholders.

Responsibilities

• Drive strategic planning and execution for the European commercial organisation.
• Optimize GTM processes, including lead routing and sales strategies.

Skills

Sales Operations

Data Analysis

Business Process Design

Stakeholder Management

Change Management

Education

Bachelor's Degree

Master's Degree

Tools

Salesforce

Data Analytics Tools

Job description

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:
The Director, Revenue Operations for Europe, is a leadership role responsible for optimising revenue operations, driving data-informed decision-making, and for driving the efficiency and effectiveness of the revenue-generating teams. This role requires a strategic leader who can inspire and develop a high-performing team, while also being a hands-on operator who thrives on rolling up their sleeves to drive performance improvements across the revenue engine.

Job Description:

Your day-to-day

As Director Revenue Operations for Europe, you drive strategic planning and execution for the European commercial organisation, driving annual and long-term planning processes, including territory planning and quota setting. You will leverage data to improve performance, optimizing processes for account managers, and design sales strategies tailored to SMB (Small and Medium-sized Business), Partner and Enterprise customer segments. You will be the connective tissue between product, sales, marketing, and GTM, driving alignment on initiatives, product deployment and customer experience improvements. Finally, you will partner very closely with the regional senior leadership team to define strategy, establish management cadences, and ensure seamless execution of revenue operations initiatives. Furthermore, you will:

Revenue Operations and Optimization

• Optimize GTM processes end-to-end, including lead routing, funnel optimization, and sales strategies.
• Implement best practices and standard operating procedures for account management to enable deeper merchant engagement, merchant health tracking and the identification of growth opportunities
• Institutionalize a data-backed discipline that enhances pipeline accuracy, identifies leading indicators of growth, and supports scalable execution across segments and geographies

Performance Management and Reporting

• Lead the creation, delivery, and presentation of metrics, reports, analyses, and dashboards.
• Deliver granular analytics on sales channel and portfolio performance, win/loss trends, and customer health to inform strategic bets and resource allocation.
• Establish and track key performance indicators (KPIs) to measure success and identify areas for improvement, and make data-driven decisions.
• Provide routine and ad-hoc analytic reports to senior management on business development initiatives and sales segment performance.

Sales Support Systems and Processes

• Codify best practices across lead management, deal progression, and onboarding - leveraging automation to drive consistency and reduce cycle time. Manage the operations for deal desk, Salesforce hygiene and identify and implement operational improvements.

Leadership and Collaboration

• Build and scale a high-performing regional RevOps team to be a transformation partner, supporting business growth and operational excellence.

What you need to bring

You'll have extensive experience in a senior leadership role in Sales/Revenue Operations, or related fields, including managing large, complex organisations and teams. You bring:

• Strong business acumen with a proven ability to influence stakeholders, lead data-driven analyses, and drive measurable results.
• Demonstrated expertise in business process design and driving operational excellence across cross-functional teams.
• Excellent written and verbal communication skills, with a proven track record of presenting insights and recommendations to senior leadership.
• Proven success in forecasting, pipeline management, and supporting quota and compensation planning and execution.
• Ability to lead change management initiatives and align cross-functional efforts with overall organizational objectives.

Additional Job Description:

Subsidiary:
PayPal

Travel Percent:
0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail].

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

Boost your career

Find thousands of job opportunities by signing up to eFinancialCareers today.