Director, Revenue Operations

DealHub Ltd.; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

Hansen Technologies seeks a Director of Revenue Operations to build and lead the commercial operating system for its Energy & Utilities business from London. You will unify pipeline, forecast, and commercial data across regions, currencies and contract models to enable data-driven decisions and predictable revenue performance.

You will own the CRM ecosystem (Dynamics 365), drive forecasting accuracy, governance, dashboards, and retention analytics, and lead a 5–6 person team across commercial

Qualifications

• Proven experience leading Revenue Operations across Marketing, Sales and Customer Success within an enterprise B2B software environment.
• Strong track record owning and developing CRM platforms as strategic business systems, with extensive experience of Microsoft Dynamics 365.

Responsibilities

• Own and optimise Hansen's commercial operating platform, ensuring Dynamics 365 remains the single source of truth across Marketing, Sales and Customer Success.
• Lead forecasting, pipeline management, and revenue reporting, establishing consistent definitions, processes and governance across all regions.
• Deliver actionable commercial insights through dashboards, analytics, attribution modelling and performance reporting.
• Define and manage the retention framework, providing visibility of customer risk, retention performance and revenue opportunities across the installed base.
• Oversee pricing governance, deal desk support, and quote-to-contract processes to drive commercial discipline and profitable growth.
• Lead the commercial technology stack, including ongoing optimisation, adoption and the transition from Market to Dynamics 365 Customer Insights Journeys.
• Partner with Regional EVPs, Finance, HR, and Customer Success leaders on territory planning, quota support, incentive administration and broader commercial planning activities.
• Build and lead a high-performing Revenue Operations team covering commercial systems, analytics, customer success operations and process excellence.
• Champion continuous improvement and AI-enabled capabilities that enhance productivity, data quality and commercial decision-making.

Skills

CRM platforms

Dynamics 365

Forecasting

Data analytics

Multi-country operations

Stakeholder influence

Commercial governance

Tools

Microsoft Dynamics 365

Job description

Who Are We

Hansen Technologies (ASX: HSN) is a global software and services provider, serving energy, water/utilities, and telecommunications industries. With customers in 80+ countries, we foster collaboration across 26 global offices. From 5G advancements to renewable energy transitions, we empower customers to overcome challenges, innovate, and drive new business models.

At Hansen, we are also embedding AI enablement across our operations. From automating workflows and enhancing service delivery, to driving innovation in customer solutions, AI is shaping the next chapter of how we support our clients. With a focus on operational excellence and innovation, Hansen is using AI not just as a tool, but as a strategic enabler to deliver smarter, faster, and more resilient solutions for the future.

This role is based in our central, London office.

Why This Role Matters

The Director of Revenue Operations is responsible for building and leading the commercial operating system that powers Hansen's Energy & Utilities business. This role ensures there is one pipeline, one forecast, and one trusted source of commercial truth across a global business spanning four regions, multiple currencies, and a diverse mix of services, software licences, subscriptions, and evergreen contract models.

As Hansen continues to invest in ambitious growth, this role brings together the people, processes, systems and governance needed to drive consistent, data-led decision-making and predictable revenue performance. The role owns the commercial technology ecosystem across Marketing, Sales and Customer Success, ensuring data integrity, forecasting accuracy and operational excellence throughout the customer lifecycle.

A key responsibility is establishing how revenue retention is measured, managed and improved across Hansen's extensive installed customer base, including its significant portfolio of evergreen contracts. By creating clear commercial definitions, robust governance and consistent operating standards, this role enables regional teams to manage customer relationships effectively and deliver reliable forecasts.

This is a unique opportunity to build and shape a critical function within a newly evolving Growth organisation. Reporting directly to the EVP Growth & GTM and sitting on the Growth Leadership Team, the successful candidate will define the strategy, structure and operating model for Revenue Operations while leading a team of 5-6 professionals across commercial systems.

What You’ll Do

• Own and optimise Hansen's commercial operating platform, ensuring Dynamics 365 remains the single source of truth across Marketing, Sales and Customer Success.
• Lead forecasting, pipeline management, and revenue reporting, establishing consistent definitions, processes and governance across all regions.
• Deliver actionable commercial insights through dashboards, analytics, attribution modelling and performance reporting.
• Define and manage the retention framework, providing visibility of customer risk, retention performance and revenue opportunities across the installed base.
• Oversee pricing governance, deal desk support, and quote-to-contract processes to drive commercial discipline and profitable growth.
• Lead the commercial technology stack, including ongoing optimisation, adoption and the successful transition from Market to Dynamics 365 Customer Insights Journeys.
• Partner with Regional EVPs, Finance, HR, and Customer Success leaders on territory planning, quota support, incentive administration and broader commercial planning activities.
• Build and lead a high-performing Revenue Operations team covering commercial systems, analytics, customer success operations and process excellence.
• Champion continuous improvement and AI-enabled capabilities that enhance productivity, data quality and commercial decision-making.

What You Bring

• Proven experience leading Revenue Operations across Marketing, Sales and Customer Success within an enterprise B2B software environment.
• A strong track record of owning and developing CRM platforms as strategic business systems, with extensive experience of Microsoft Dynamics 365 is required.
• Expertise in forecasting, pipeline governance, reporting and commercial performance management in complex, multi-region organisations.
• Strong analytical and data-driven decision-making skills, with the ability to translate insights into commercial action.
• Experience operating across multiple countries, currencies and revenue models, including subscription and recurring revenue businesses.
• The ability to establish governance, processes, and operating disciplines while influencing senior stakeholders and driving organisational alignment.
• Comfortable working in a high-growth, transformational environment where new frameworks, processes and ways of working are being built and embedded.

Why Join Us?

At Hansen, you’ll be part of a diverse, inclusive, and collaborative global team. Our culture is built around values such as People and Family, Treat It Like It’s Your Own, Focused and Committed, and One United Team. We look for people who are curious, respectful, engaged, and keen to work across geographies with talented teams.

If you are passionate about talent sourcing, candidate engagement, and supporting a high-quality recruitment process, we’d love to hear from you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Visit our website at hansencx.com for more information.

Data Privacy Notice

By applying to this role, you consent to Hansen collecting, processing, and storing the information you provide for recruitment purposes. You also agree that your details may be securely retained in our talent database for future opportunities and reference in accordance with applicable data protection regulations.