Director, Professional Services ASEAN, (ProServe)

Amazon; London; On-site; GBP 120,000 - 180,000; Full time

Job summary

A leading company in cloud computing is seeking a Director for Professional Services in ASEAN to drive complex cloud transformations and enhance customer relationships. The role requires extensive experience in IT sales and leadership, focusing on delivering high-quality services and innovative solutions to global enterprises.

Qualifications

• 20+ years of relevant enterprise IT sales and delivery oversight experience.
• Experience with global F500 customers and ecosystem partners.
• Third level management experience in professional services delivery teams.

Responsibilities

• Deliver value by collaborating with customers and sales teams.
• Lead the sales and delivery of ProServe engagements.
• Establish executive and technical relationships with partners.

Skills

Business development

Sales oversight

Customer relationship management

Leadership

Cloud computing

IT transformation

Education

Advanced degrees in engineering and/or business

Job description

Director, Professional Services ASEAN, (ProServe)

AWS is seeking a Director, Professional Services (ProServe) ASEAN to help grow and scale our Professional Services team in the region. This Director will serve as part of the AWS ASEAN leadership team providing direction on the most complex business and cloud transformation projects in key industries, allowing our customers to accelerate their innovation agenda. This individual will contribute at an international level to design and drive the cloud-based IT professional services delivery model of the future.
AWS aspires to be the strategic transformation platform of choice that reshapes the way Government, Enterprises and Start-ups build and run their businesses. Our consultants advise customers on migrating existing systems, modernizing applications, developing GenAI applications and workloads, and building new systems using the full range of AWS services.

Key job responsibilities
The Director, ProServe ASEAN's key objective is to deliver value by collaborating with customers, sales, technical and specialty teams to shape the strategy of large, global enterprises going through complex cloud migrations and digital transformations
- Position AWS customers for success - collaborate with our field sales organisation to develop strong customer and partner relationships with CIOs, CTOs, IT functional leaders and business sponsor executives.
- Lead the sales and delivery of ProServe’s engagements, fuel the growth of the ASEAN market and deliver outsized impact for clients.
- Work directly with customers and AWS field sales, support, training & certification, technical and specialty teams to shape projects, programs, and strategy of large enterprises going through complex cloud transformations including: digital transformation, Data Center Exits, Generative AI, Migrations, and Modernization.
- Establish executive and technical relationships with Partner ecosystem participants - key integrators, software vendors and managed services providers who offer cloud-based IT services and solutions. Deliver joint proposals and engagements to help partners succeed in large, complex customer engagements using AWS. Collaborate with AWS field sales, technical sales, training and support teams to help partners and customers learn and use AWS platform services such as complex cloud
- Deliver value - oversee the high-quality delivery of a variety of customized engagements with partners and enterprise customers in the commercial sectors.
- Lead great teams, inspire followership: attract & develop top talent to build high performing teams with superior technical depth, and strong customer relationship skills.
- Be a customer advocate - Work with AWS engineering teams to convey partner and enterprise customer feedback as input to AWS technology roadmaps. Influence roadmap changes to accelerate customer adoption and value.
- Customer Obsession: Strong relationship building skills at the most senior level and a relentless focus on what it takes to make customers successful.
- Revenue Driven Mindset: Focuses on customer business outcomes and increasing platform production usage. Demonstrated ability to shape and execute large, complex deals.
- Strong Operator: Can dive deep, innovate and drive quality in all aspects of execution; projects, people, platform, programs, and partners.
- Earn Trust: Ability to influence without authority, can work with partners and within a matrix
- Hire and Develop the Best: Strong people leadership skills with the ability to attract and develop the senior industry and technical leaders who will build and scale teams and/or businesses.
- Business Acumen/Think Big: Innovative thinker and transformative leader who can look around corners, identify the next opportunity to build and grow the ASEAN business. Must also be able to partner with CxOs and articulate to customers and partners a business-minded, ‘Think Big’ value proposition.
- Sufficient Understanding of Digital: Leader who has worked on or worked closely with teams on large scale digital transformation

- 20+ years of relevant enterprise IT sales and delivery oversight experience w/ global F500 customers and ecosystem partners
- Business development and sales experience including innovative agreements w/integrators, ISVs and managed services providers
- Third level management experience of professional services delivery teams in high growth technology sales environments;
- Visible IT Industry thought leadership on relevant topics related to the enterprise cloudbased IT operating model
- Vertical industry sales and delivery experience of contemporary services and solutions (eg. Financial Services, Healthcare and Life Sciences, and Media & Entertainment)
- Experience with design of modern, scalable delivery models for technology consulting services

- Use of AWS services in distributed environments with Microsoft, IBM, Oracle, HP, SAP etc.
- Direct involvement in leading large-scale global IT transformation projects, including deep understanding of ITIL, TOGAF and other common enterprise IT frameworks.
- Technical thought leadership experience in one or more technology areas such as IT security, application development, infrastructure architecture, big data analytics, or IT operations.
- Demonstrated industry leadership in the areas such as IT service management, cloud computing, or IT Strategy.
- Track record of implementing AWS services in a variety of distributed computing, enterprise environments.
- Advanced degrees in engineering and/or business

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