Director, Product Management

TN United Kingdom; London; On-site; GBP 200,000 +; Full time

Job summary

An established industry player is seeking a highly motivated Director of Product Management to lead outbound strategies in London. This pivotal role involves shaping the go-to-market approach for products in the European market, mentoring product managers, and conducting market research to drive product success. Join a dynamic team that values diversity and fosters a collaborative environment, where your leadership and strategic insights will directly influence product adoption and growth. If you're ready to make a significant impact in a fast-paced international setting, this opportunity is for you.

Qualifications

• 10+ years of product management experience focused on outbound strategy.
• Strong understanding of customer support software and AI technology trends.

Responsibilities

• Develop and execute outbound product strategy for the International market.
• Collaborate with sales, marketing, and customer success teams for product launches.

Skills

Leadership

Problem-solving

Critical thinking

Analytical abilities

Communication skills

Project management

Mentoring

Cross-functional collaboration

Education

Bachelor's degree in Business or Computer Science

MBA

Job description

We are seeking a highly motivated and experienced Director of Product Management, Outbound to join our team. This role is based in London and will be pivotal in driving the go-to-market strategy, ensuring the successful adoption & success of our products in the European market.

Responsibilities:

• Develop and execute the outbound product strategy for the International market, aligning with global product vision and goals.
• Providing mentorship and guidance to foster other product manager’s growth and development.
• Conduct market research and competitive analysis to identify opportunities and inform product positioning and messaging.
• Collaborate with sales, marketing, and customer success teams to ensure successful product launches and ongoing adoption.
• Create compelling product collateral, including presentations, demos, and sales tools.
• Act as a product leader and evangelist, representing the company at industry events and customer meetings including executive level business reviews.
• Own the customer feedback process program where we gather and analyze customer feedback to identify areas for product improvement and inform future product development.

Qualifications:

• Bachelor's degree in Business, Computer Science, or related field; MBA preferred.
• 10+ years of experience in product management, with a focus on outbound or go-to-market strategy, consulting or operations role that worked closely with product, GTM, and engineering teams.
• Proven track record of successfully launching and growing products in the European market.
• Strong validated experience with leadership, business insight, problem-solving, critical thinking, and analytical abilities.
• Strong sense of ownership and accountability for program success.
• Shown experience working in a complex, multiple BU environment, handling multiple stakeholders.
• Strong understanding of the customer support software industry and technology trends, specifically AI.
• Exceptional organizational and project management skills. Attention to detail.
• Demonstrated ability to lead and coordinate cross-functional work teams toward task completion.
• Experience working on a cross-functional team to solve business & tech problems.
• Excellent communication, presentation, and interpersonal skills.
• Ability to mentor and motivate other team members.
• Analytical and data-driven decision-making skills.
• Experience working in a fast-paced, dynamic and international environment.
• Must be based in London, UK.

Additional Information:

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.