Director, Platform Operations

TeamViewer; United Kingdom; Hybrid; GBP 100,000 - 140,000; Full time

Job summary

A leading technology company is seeking a Director of Platform Operations to oversee global platform operations and manage talented teams. The role involves strategic planning, ensuring service availability, and fostering a collaborative environment. Ideal candidates will have extensive software development experience and a passion for leadership in an agile setting.

Benefits

Competitive compensation and benefits packages

Company achievement or sales bonuses

Regular salary reviews

Public transport-friendly offices

Access to a corporate benefits platform

Hybrid and flexible work hours

Work From Abroad Program allowing remote work

Qualifications

• 5+ years in a leadership role within an agile environment.
• 10+ years of professional software development experience.
• Strong sense of ownership and hands-on mindset.

Responsibilities

• Lead operations of our platform globally, ensuring service availability.
• Formulate and execute a strategic roadmap aligned with business objectives.
• Manage and mentor teams of developers, DevOps engineers, and SREs.

Skills

Microservice architecture

Database design principles

Scalable distributed systems

Cloud-native development technologies

Fluency in English

Education

University or college degree in Computer Science

Tools

Docker

Kubernetes

Job description

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We are looking for a Director of Platform Operations (all genders) to manage and support our teams. Work closely with other R&D leaders and contribute to department-wide initiatives.

• Lead and oversee the operations of our platform globally across all products, ensuring the availability and performance of our services 24/7.
• Formulate and execute a strategic roadmap, aligning it with the company's overall business objectives.
• Establish and enforce operational processes such as on-call, migrations, customer escalations, and deployments.
• Manage and mentor talented teams of software developers, DevOps engineers, and SREs, fostering a collaborative and innovative work environment.
• Establish and enforce coding standards, development methodologies, and quality assurance processes to deliver robust and scalable solutions.
• Provide technical leadership and guidance to the team, promoting a culture of continuous learning and skill development.
• Collaborate with stakeholders to gather requirements, define project scopes, and establish realistic timelines for upcoming projects.
• Enable an open feedback and communication culture within the team.
• Ensure the personal and professional development of team members to help them reach their full potential.

Requirements

• A university or college degree in Computer Science, Information Technology, or a related field.
• 5+ years in a leadership role within an agile environment.
• 10+ years of professional software development experience.
• A hands-on mindset and a strong sense of ownership.
• Strong knowledge of microservice architecture, database design principles, scalable distributed systems, security, and network communication.
• Expertise in cloud-native development technologies (Docker, Kubernetes, etc.) and knowledge of at least one high-level programming language.
• Experience working with major cloud service providers (GCP, Azure, and/or AWS).
• Structured and analytical working methods and a good team spirit.
• A spirit of lifelong learning and eagerness to tackle new challenges daily.
• Fluency in English is mandatory; additional languages such as German are a plus.

What we offer

• Onsite onboarding at our HQ for an optimal start.
• Competitive compensation and benefits packages, including company achievement or sales bonuses, stock options, and regular salary reviews.
• Premiums for private pension plans (BAV) topped up by TeamViewer.
• Public transport-friendly offices.
• Option to lease an e-bike (Germany only).
• Special terms for local gyms.
• Access to a corporate benefits platform with many discounts.
• Regular team events and company-wide celebrations.
• Open door policy, no dress code, frequent all-hands meetings, and leadership lunches.
• Hybrid and flexible work hours with up to 50% remote work.
• Work From Abroad Program allowing up to 40 days of remote work outside your country.
• We celebrate diversity as a core value; join and drive one of our CARE initiatives!