Director, Platform Operations

1E; London Borough of Harrow; On-site; GBP 180,000 - 200,000; Full time

Job summary

1E, a TeamViewer company, seeks a Director of Platform Operations to lead global operations and enhance service performance. This role involves strategic planning, team management, and ensuring operational excellence in a dynamic environment. Ideal candidates will have extensive experience in software development and leadership, with a strong focus on continuous improvement and innovation.

Benefits

Strong earning potential

Flexible working

Competitive leave policies

Personal growth opportunities

Life Assurance

Qualifications

• 5+ years in a leadership role in an agile environment.
• 10+ years of professional software development experience.
• Fluency in English is mandatory; further languages like German are a plus.

Responsibilities

• Lead and oversee global platform operations ensuring 24/7 service availability.
• Formulate and execute strategic roadmaps aligned with business objectives.
• Manage and mentor teams of software developers and DevOps engineers.

Skills

Leadership

Microservice Architecture

Cloud-native Development

Database Design Principles

Security and Network Communication

Agile Methodologies

Continuous Learning

Education

University or College Degree in Computer Science or Information Technology

Tools

Docker

Kubernetes

Job description

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What if each digital employee experience (DEX) was better than the last?

1E, a TeamViewer company, helps IT teams enhance end-user experience, tighten security, reduce costs, and transform operations from a cost center to a strategic enabler. Our single-agent solution, trusted by over one-third of the Fortune 100, offers real-time automation and remediation, providing enhanced visibility, control, and compliance.

At 1E, a TeamViewer company you’ll be part of a dynamic, collaborative team committed to reimagining how technology serves people, enhancing digital workplace experiences, and shaping the future of work.

About the Role:

We are looking for a Director Platform Operations (all genders) to manage and support our teams. Work closely together with other R&D leaders and contribute to department-wide initiatives.

What You’ll Do:

• Lead and oversee the operations of our platform globally across all products, ensuring the availability and performance of our services 24/7
• Formulate and execute a strategic roadmap, aligning it with the company's overall business objectives
• Establish and enforce operational processes like on-call, migrations, customer escalations and deployments
• Manage and mentor talented teams of software developers, DevOps engineers and SREs, fostering a collaborative and innovative work environment
• Establish and enforce coding standards, development methodologies, and quality assurance processes to deliver robust and scalable solutions
• Provide technical leadership and guidance to the team, promoting a culture of continuous learning and skill development
• Collaborate with stakeholders to gather requirements, define project scopes, and establish realistic timelines for upcoming projects
• Enable open feedback and communication culture within the team
• Ensure the personal and professional development of the team members to help them reach their full potential

What You’ll Need to Succeed:

• A university or college degree in the field of Computer Science, Information Technology or a related subject
• 5+ years in a leadership role in an agile environment
• 10+ years of professional software development experience
• A hands-on mindset and a strong sense of ownership
• Strong knowledge of microservice architecture and database design principles, scalable distributed systems, security, and network communication
• Expertise in cloud-native development technologies (Docker, Kubernetes etc.) and knowledge of at least one high-level language
• Background in working with one or more major cloud service providers (GCP, Azure, and/or AWS)
• Structured and analytical working methods and a good team spirit
• A spirit of lifelong learning and eagerness to tackle new challenges every day
• Fluency in English is mandatory, further languages such as German are a plus

The 1E, TeamViewer Advantage:

• Strong earning potential
• Flexible working = your perfect balance.
• Join our diverse team!
• Competitive leave policies
• Personal growth, always on the agenda.
• ️ Life Assurance for peace of mind.

About Us:

1E, a TeamViewer company, is a global leader in Digital Employee Experience (DEX) and intelligent endpoint management. By integrating TeamViewer’s expertise in secure remote access with 1E’s cutting-edge DEX solutions, we empower businesses to create seamless, intelligent digital workplaces that minimize disruptions, optimize IT performance, and enhance the overall employee experience.

By combining real-time connectivity, automation, AI-driven insights, and proactive remediation, we help organizations transform IT operations into a strategic enabler, improving digital workflows and ensuring employees can work without technology-related disruptions.

Equal Opportunity and Blind Recruitment at 1E, a TeamViewer Company:

We are committed to fostering a diverse and inclusive workplace environment. 1E, a TeamViewer company, is an Affirmative Action and Equal Opportunity Employer, offering equal employment opportunities to all individuals regardless of race, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other protected characteristics.

We actively implement blind recruitment practices to eliminate bias and ensure a fair evaluation of candidates based on their skills, experience, and qualifications. We believe in creating a level playing field for all applicants, and our initiatives reflect our dedication to promoting diversity and inclusion in the workplace.

TeamViewer is an equal opportunity employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we’re focused on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best.

TeamViewer will not discriminate against an individual based on race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis. If you are unable to submit your application because of disability, please contact us at [e-mail] and we will reasonably accommodate.

Join Us:

At 1E, a TeamViewer company, we reimagine how technology serves people and create new ways for IT to shape the future of work. Improve digital employee experience (DEX), tighten security, reduce costs, and evolve IT Operations from cost center to strategic enabler.

Work Wonders with 1E.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering, Information Technology, and Strategy/Planning

• Industries

  Software Development, IT System Custom Software Development, and Computer and Network Security

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