Director, Platform Operations

TeamViewer; London; Hybrid; GBP 80,000 - 130,000; Full time

Job summary

A leading technology company is seeking a Director of Platform Operations to enhance their platform services. This role involves managing teams, enforcing operational processes, and providing technical leadership. Candidates should possess extensive experience in software development and cloud technologies, along with a strong leadership background. The company offers competitive compensation, hybrid working models, and various employee benefits, emphasizing a culture of diversity and collaboration.

Benefits

Great compensation and benefits, including bonuses

Premiums for private pension plans

Corporate benefits platform with discounts

Regular team events and celebrations

Hybrid and flexible work hours

Work From Abroad Program allowing up to 40 days remote

Qualifications

• 5+ years in a leadership role in an agile environment.
• 10+ years of professional software development experience.
• Fluency in English; knowledge of German is a plus.

Responsibilities

• Lead and oversee platform operations globally, ensuring 24/7 service availability.
• Formulate and execute a strategic roadmap aligned with business objectives.
• Manage and mentor software developers and engineers.

Skills

Leadership

Microservice Architecture

Cloud-native Development

Database Design

Team Collaboration

Security Knowledge

Network Communication

Analytical Skills

Continuous Learning

Education

University or college degree in Computer Science

Tools

Docker

Kubernetes

GCP

Azure

AWS

Job description

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We are looking for a Director of Platform Operations (all genders) to manage and support our teams. Work closely with other R&D leaders and contribute to department-wide initiatives.

• Lead and oversee the operations of our platform globally across all products, ensuring the availability and performance of our services 24/7.
• Formulate and execute a strategic roadmap aligned with the company's overall business objectives.
• Establish and enforce operational processes such as on-call, migrations, customer escalations, and deployments.
• Manage and mentor talented teams of software developers, DevOps engineers, and SREs, fostering a collaborative and innovative work environment.
• Establish and enforce coding standards, development methodologies, and quality assurance processes to deliver robust and scalable solutions.
• Provide technical leadership and guidance to the team, promoting a culture of continuous learning and skill development.
• Collaborate with stakeholders to gather requirements, define project scopes, and establish realistic timelines for upcoming projects.
• Encourage open feedback and communication within the team.
• Ensure the personal and professional development of team members to help them reach their full potential.

Requirements

• A university or college degree in Computer Science, Information Technology, or a related field.
• 5+ years in a leadership role in an agile environment.
• 10+ years of professional software development experience.
• A hands-on mindset and a strong sense of ownership.
• Strong knowledge of microservice architecture, database design principles, scalable distributed systems, security, and network communication.
• Expertise in cloud-native development technologies (Docker, Kubernetes, etc.) and knowledge of at least one high-level language.
• Experience working with major cloud service providers (GCP, Azure, AWS).
• Structured and analytical working methods and a good team spirit.
• A spirit of lifelong learning and eagerness to tackle new challenges daily.
• Fluency in English is mandatory; additional languages such as German are a plus.

What we offer

• Onsite onboarding at our HQ for an optimal start.
• Great compensation and benefits, including bonuses, company stocks, and salary reviews.
• Premiums for private pension plans (BAV) topped up by TeamViewer.
• Public transport-friendly offices.
• Option to lease an e-bike (Germany only).
• Special terms for local gyms.
• Access to Corporate Benefits platform with many discounts.
• Regular team events and company-wide celebrations.
• Open door policy, no dress code, all-hands meetings, and leadership lunches.
• Hybrid and flexible work hours with up to 50% home office.
• Work From Abroad Program allowing up to 40 days of remote work outside your country.
• We celebrate diversity as a core value and invite you to join and drive our CARE initiatives.