Director, Performance Delivery Europe

InterContinental Hotels Group; Clewer Village; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading hotel management company is seeking a Performance Delivery Director to optimize performance across multiple properties. Candidates must have extensive hotel management experience and strong consultancy skills. This role involves leading a team, executing performance strategies, and driving improvements in key markets. Applications close on 8th August 2025.

Qualifications

• Extensive experience in hotel management, preferably in senior roles across multiple properties.
• A background in consultancy would be highly desirable.
• Proven history leading teams and managing complex projects.

Responsibilities

• Lead, mentor, and inspire a team of hotel consultants.
• Drive the design and execution of the Performance Delivery strategy.
• Collaborate with stakeholders to optimize resource allocation.
• Analyze metrics and trends for performance improvement.
• Create and oversee a comprehensive training program.
• Build strong relationships with various teams.
• Develop a robust talent strategy.

Skills

Hotel management experience

Consultancy skills

Team leadership

Project management

Job description

Are you a strategic leader with a passion for optimizing hotel performance? We’re looking for a Performance Delivery Director to lead our Central Performance Delivery (CPD) and Guest Love Performance Programme (GLPP) consultants, ensuring we hit our regional targets and deliver exceptional results.

What You’ll Do:

• Team Management:Lead, mentor, and inspire a team of hotel consultants to achieve outstanding performance and maintain high-quality delivery standards. Conduct regular performance reviews and reinforce best practices.
• Strategic Execution:Drive the design and execution of our Performance Delivery strategy, aligning it with regional priorities and formulating strategies to enhance performance in key markets.
• Resource Allocation:Collaborate with key stakeholders to optimize resource allocation and ensure we’re focusing on the right areas during our quarterly prioritization process.
• Performance Analysis:Analyze metrics and trends to identify opportunities for improvement and enhance hotel performance.
• Training and Development:Work with the CPDO Manager to create and oversee a comprehensive training program, ensuring our team has the skills needed to succeed.
• Collaboration:Build strong relationships with various teams to promote collaboration and strategic alignment.
• Talent Strategy:Develop a robust talent strategy to ensure we have a pipeline of skilled professionals ready to meet future challenges.

What We’re Looking For:

• Extensive experience in hotel management, preferably in senior roles across multiple properties.
• A background in consultancy would be highly desirable
• Proven history leading teams and managing complex projects.
• Strong consultancy skills and the ability to adapt your approach and communication style.

Closing date for applications: 8th August 2025

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