Director, People & Performance

Kasa; United Kingdom; Remote; GBP 125,000 - 150,000; Full time

Job summary

A leading hospitality management company is seeking a Director of People & Performance Systems. This fully remote role involves overseeing the People Operations team, implementing innovative tools, and evolving performance management strategies. The ideal candidate should have leadership experience in HR, a passion for analytics, and the ability to thrive in a remote environment.

Qualifications

• Experience in People Operations, HR, or Talent roles.
• Experience implementing tools and systems.
• Experience in a remote-first or distributed team environment.

Responsibilities

• Oversee day-to-day operations of the PeopleOps team.
• Select and implement engagement and performance tools.
• Build systems that power meritocracy at scale.
• Leverage data to understand engagement drivers.

Skills

Proven leadership experience

Expert-level experience with analytics

Strong communication skills

Organizational agility

Systems thinking

Job description

About the Job

Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike.

Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences.

Role Overview:

We're hiring an innovative, systems-savvy leader to help lead our People Operations in a modern, thoughtful way.

The Director of People & Performance Systems will report into C-level leadership and be responsible for managing the People Operations team, including HR, recruiting, total rewards, performance management, and employee engagement. This role requires a builder mindset, a strong grasp of people systems and tools, and a passion for using data to improve how people thrive at work.

Key Responsibilities:

• Lead Core PeopleOps Functions: Oversee day-to-day operations of the PeopleOps team, including talent acquisition, HR, performance, and total rewards.
• Implement AI-Enabled Engagement & Performance Tools: Select and implement tools that support performance measurement, engagement tracking, and productivity insights.
• Evolve our Performance Management approach and Compensation Strategy: Build the systems that power meritocracy at scale.
• Develop Employee Engagement Programs: Leverage both data and feedback to understand engagement drivers and blockers.
• Modernize Talent Acquisition Practices: Help operationalize innovative approaches to recruiting, such as case-first interviews or async work simulations.

Work Location & Travel Requirements:

• This job is fully remote, with team members across the globe.
• Expect to travel occasionally (10% or more) to host or facilitate in-person trainings and presentations.

Ideal Candidate Profile:

• Proven leadership experience in People Operations, HR, or Talent roles, with prior experience in a management position.
• Experience implementing tools and systems, with a healthy curiosity for new ones.
• Expert-level experience with analytics and measurement to support and measure team engagement and performance.
• Strong communication skills, organizational agility, and systems thinking.
• Experience in a remote-first or distributed team environment.

Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.

Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS).