Director, Outsourcing Management

TN United Kingdom; Uxbridge; On-site; GBP 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Director of Outsourcing Management to lead and inspire a team in Uxbridge. This pivotal role involves managing clinical trial vendor partnerships, ensuring high-quality service delivery, and implementing innovative strategies in outsourcing management. You will collaborate with cross-functional teams to meet critical milestones while fostering relationships with external partners. If you possess strong leadership skills and a passion for driving change in a dynamic environment, this is an exceptional opportunity to make a significant impact in the pharmaceutical industry.

Qualifications

• 8-10 years of experience in pharma, biotech, or CRO.
• Experience with Alliance Management and Outsourcing Management.

Responsibilities

• Lead a team of Outsourcing Managers to ensure quality service delivery.
• Manage vendor partnerships and oversee compliance with contracts.

Skills

Stakeholder Management

Leadership

Communication Skills

Problem-Solving

Clinical Trial Operations

Education

BA or BSc Degree in Clinical or Scientific Discipline

Advanced Degree

Job description

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Director, Outsourcing Management, Uxbridge

Client: Bristol Myers Squibb

Location: Uxbridge, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: cef532e2ef0a

Job Views: 7

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

This role has accountability over a team of outsourcing managers within a specific therapeutic area(s) and manages clinical trial vendor partnerships that support alliance and outsourcing management across multiple service categories of clinical trial activities in R&D.

Key Responsibilities

• Leads a team of Outsourcing Associate Directors and Managers within a specific therapy area, serving as the main point of escalation for trial-level outsourcing concerns.
• Ensures timely and high-quality provision of external services to all BMS clinical trials.
• Oversees a portfolio of external alliances (high complexity) with the Associate Directors and serves as the main or escalation point of contact for external alliance counterparts, including external partner senior leadership.
• Determines and executes relationship management strategy while overseeing, approving, and developing understanding and monitoring of contracts and research plans within their TA-aligned pillar.
• Oversees vendor commitments and timelines across the portfolio, ensuring fulfillment of vendor obligations to BMS.
• Leads BMS’s vendor OM functions to embed industry-leading processes and principles that define how BMS interacts with and manages its vendor partnerships across all GDO categories including FSP.
• Ensures adherence to all vendor contractual obligations (MSAs, SOWs, Quality Agreements), SOPs, business practices, and guidelines in the execution of BMS’s OM function.
• Collaborates within BMS’s matrix structure to establish efficient contracting processes to meet critical clinical trial milestones.
• Responsible for resource planning and management to ensure adequate resources are available to manage the workload and future resourcing aligns with forecasted needs.
• Sets goals and objectives for the OM function aligned with organizational business objectives and establishes metrics, KPIs, and scorecards to measure achievement.
• Researches industry trends and innovations in OM, and introduces beneficial innovations within the OM group.
• Partners with Global Procurement and other functions to select and onboard new vendors.

Qualifications & Experience

• A minimum of a BA or BSc Degree in a clinical or scientific discipline (advanced degree a plus).
• A minimum of 8-10 years of relevant industry experience (pharma, biotech, CRO); scientific, financial, and business problem-solving experience desired.
• Prior experience with Alliance Management, Account Management, Outsourcing Management, Business Operations, or Business Development within pharma/biotech/CRO industry.
• Track record of influencing stakeholders, including senior leaders, to obtain buy-in and implement change.
• Demonstrated leadership and communication skills with the ability to manage, develop, and inspire a team.
• Experience working directly with Contract Service Providers (CSPs) and broad exposure to clinical trial operations.
• Requires clinical trial operational experience, stakeholder management skills, and ability to work in a highly matrixed, global environment.
• Ability to build alliances, gain stakeholder support, and maintain trust.
• Decision-making skills based on evaluation of complex information.
• High adaptability to ambiguous and complex environments, balancing multiple demands professionally.
• People management experience with the ability to engage and motivate teams in a changing environment.