Director of Technical Implementation, EMEA Windsor, UK

InterSystems Corporation; Windsor; On-site; GBP 150,000 - 190,000; Full time

Job summary

InterSystems Corporation in Windsor, UK is seeking a Director of Technical Implementation, EMEA. This leadership role unifies regional delivery into a scalable function, guiding technical execution across multiple countries and aligning with quality objectives.

The position emphasizes AI-driven ARIES adoption, governance, and measurable delivery outcomes to improve customer results and partner ecosystems. The role requires senior leadership experience in healthcare IT or enterprise software

Qualifications

• The candidate has 10+ years of experience in technical delivery or senior services leadership.
• Experience leading large, multi-country implementation programs in healthcare IT or enterprise software.
• Strong understanding of architectures, integration, and data platforms.
• Proven ability to manage resources, forecast needs, and optimize operations at scale.
• Ability to transform organizations and drive standardization in a matrix environment.
• Willingness to travel internationally up to 60% of the time.

Responsibilities

• Lead and unify all Technical Implementation teams across EMEA under a single structure, ensuring consistency.
• Define and enforce best practices, governance, and quality across projects.
• Maintain alignment with country leadership to meet annual targets while leveraging regional synergies.
• Drive cross-country collaboration and resource optimization for flexible deployment.
• Own regional capacity planning, forecasting, and utilization using data and AI insights.
• Oversee partner strategy, onboarding, performance management, and alignment.
• Embed AI-powered ARIES methodology across all delivery activities.
• Establish KPIs for delivery quality, efficiency, and partner performance.
• Support country Directors in achieving project success with strong technical oversight.
• Lead continuous improvement via reusable assets, automation, and standardization.
• Act as senior advisor in customer engagements to ensure delivery excellence.

Skills

Technical leadership

Multi-country delivery

Healthcare IT

Enterprise software

Resource planning

AI/ARIES adoption

Stakeholder management

Global travel

Education

University degree

Job description

Director of Technical Implementation, EMEA

Windsor, UK

Work Location: Windsor UK

Job Summary:

The Director of Technical Implementation, EMEA is responsible for leading and transforming the regional technical delivery organization into a scalable, high‑performing, and standardized function. This role centralizes technical leadership across all countries (including UKI, ME, South Africa, Italy, France and DACH), establishing a unified operating model that ensures consistent implementation quality, strong governance, and measurable delivery outcomes across InterSystems EHR and HealthShare solutions.

The position drives operational efficiency through structured resource management, cross‑regional collaboration, and the adoption of shared tools, reusable assets, and standardized processes. It enables the transition from country‑based execution to a coordinated EMEA‑wide delivery model, improving flexibility, utilization, and responsiveness to project demands.

In addition, the role plays a critical part in aligning technical delivery with quality objectives, ensuring each country can meet its project targets while benefiting from regional synergies. It is also accountable for embedding AI‑driven methodologies, including the evolution of ARIES, into day‑to‑day delivery practices to enhance predictability, quality, and decision‑making.

Overall, this position is key to improving customer outcomes, strengthening partner ecosystems, and building a future‑ready technical implementation capability across EMEA.

Key Responsibilities:

• Lead and unify all Technical Implementation teams across EMEA under a single functional structure, ensuring consistent standards and execution.
• Define and enforce technical implementation best practices, governance, and quality frameworks across all projects.
• Maintain strong alignment with country leadership, ensuring technical delivery supports each country in achieving its annual project targets while applying regional synergies and continuous improvements.
• Drive cross‑country collaboration and resource optimization, enabling flexible deployment of technical expertise across the region.
• Own regional technical capacity planning, forecasting, and utilization, leveraging data and AI‑driven insights.
• Oversee partner strategy and execution, including onboarding, performance management, and management alignment.
• Embed and scale the AI‑powered ARIES methodology across all technical delivery activities.
• Establish and monitor KPIs related to delivery quality, efficiency, resource utilization, and partner performance.
• Support country Professional Services Directors in achieving project success, while maintaining strong technical oversight.
• Lead continuous improvement initiatives, including reusable assets, automation, and standardization of deliverables.
• Act as a senior stakeholder in customer engagements, supporting critical projects and ensuring delivery excellence.

Qualifications:

• 10+ years of experience in technical delivery, implementation, or professional services leadership.
• Proven track record managing large‑scale, complex, multi‑country implementation programs.
• Strong background in healthcare IT or enterprise software implementation environments.
• Deep understanding of technical architectures, integration, and data platforms.
• Experience with resource management, forecasting, and operational optimization at scale.
• Demonstrated ability to lead organizational transformation and drive standardization.
• Strong leadership and stakeholder management skills in a matrix environment.
• Experience working with partners and external delivery ecosystems.
• Strategic mindset with the ability to translate vision into execution.
• Ability to travel internationally 60% of the time.

Education and Training:

• Relevant University technical Degree
• Proficiency in English

Key Success Factors:

• Improved delivery predictability and quality across EMEA
• Increased resource utilization and cross‑regional efficiency
• Strong partner performance and optimization
• Effective adoption of AI‑driven implementation practices
• Scalable and standardized technical delivery model across EMEA markets