Director of Sustainable Operations

JLL; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading real estate firm in London seeks a Director of Sustainable Operations to grow its sustainability services portfolio. The ideal candidate will have over 10 years of experience in sustainability management, strong client relationship skills, and a strategic vision for service development. This role promotes a collaborative culture, with opportunities for professional growth and development.

Benefits

Competitive compensation

Wellbeing benefits

Career development opportunities

Qualifications

• Minimum 10 years' experience in sustainability services.
• Proven track record in building sustainability service lines.
• Strong technical background in sustainability practices.

Responsibilities

• Develop strategies for growing sustainability services.
• Lead pitch discussions for sustainability opportunities.
• Conduct market research to identify trends.

Skills

Sustainability management

Client management

Strategic development

Market analysis

Team leadership

Education

Sustainability related qualification

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About us

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 100,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 200 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Role description

JLL Property & Asset Management UK is responsible for the effective management and delivery of property services across a diverse 275 million sq ft portfolio consisting of 2,300 assets. An exciting opportunity has arisen for an experienced sustainability professional to join our team as Director of Sustainable Operations. This role will focus on growing our sustainability services portfolio while maintaining excellent client relationships, driving strategic development initiatives to enhance our team's delivery capabilities and market positioning, and supporting the management of the sustainability team.

Your responsibilities as Director of Sustainable Operations will include

• Develop and implement strategies to grow JLL's sustainability service offerings within Property and Asset Management
• Develop compelling value propositions for sustainability services that differentiate JLL in the marketplace
• Proactively contribute to various PAM Leadership Groups to enable the business to achieve its vision of transforming the sector and becoming the property manager of choice
• Conduct market research and competitive analysis to identify emerging sustainability trends and business opportunities
• Create and present business strategies to JLL executive leadership and board
• Lead pitch discussions and bid work for sustainability-focused opportunities
• Contribute to sales forecasting and pipeline development for sustainability services
• Developing scalable sustainability solutions that can be rolled out across multiple client portfolios
• Develop pricing strategies for sustainability services that balance competitiveness with profitability
• Conduct strategic client advisory sessions with executive leadership teams
• Represent JLL at industry conferences, panels, and speaking engagements as a sustainability thought leader
• Conduct strategic client advisory sessions with executive leadership teams
• Develop account growth plans with sustainability at the core
• Identify cross-selling opportunities for sustainability services across existing client portfolios
• Act as sustainability subject matter expert in client presentations and meetings
• Develop new sustainability service offerings based on market trends and client needs
• Work with the PAM Procurement Team to embed ESG principles in all third-party supplier services
• Create standardized sustainability service packages that can be customized for different client types
• Establish implementation roadmaps for new sustainability service rollouts
• Support the reporting of financial performance and strategic initiatives to Executive Committee
• Understand and interpret client sustainability requirements and how this translates into future service lines

Role requirements and experience

• Minimum 10 years' experience in managing and delivering sustainability related services in the built environment
• A sustainability related qualification and a deep understanding of sustainability and social value issues relevant to real estate.
• Proven track record in identifying, growing and building service lines specifically in sustainability delivery
• Track record of developing and implementing sustainability roadmaps that generate both environmental and financial returns
• Demonstrated ability to develop sustainability business cases and convert them into profitable service offerings
• Strong technical background in sustainability practices, frameworks, and technologies relevant to real estate operations
• Experience leading client-facing sustainability initiatives that have driven measurable business growth
• Demonstrated success in converting sustainability expertise into commercial opportunities
• Excellent relationship building and client management skills with sustainability as a differentiator
• Experience in sustainability-focused business development including proposal writing and pitching
• Excellent relationship building and client management skills
• Experience of managing small teams and encouraging a positive work environment to deliver accurate, high quality, engaging and client ready outputs e.g. written and data reports
• Excellent negotiation, communication and persuasion skills, with ability to co-ordinate projects that require input from large numbers of client, colleagues and supplier staff
• Highly advanced information management skills, plus complementary use of face to face, telephone and email mediums of communication
• A strong team player with the ability to build positive working relationships with a wide range of people

Join an entrepreneurial, inclusive culture where we succeed together around the globe. Our Total Rewards programme reflects our commitment to helping you achieve career ambitions through recognition, wellbeing benefits, and competitive compensation. Develop your strengths in a fulfilling career full of varied experiences while making a meaningful impact on global workplace safety.

JLL is an Equal Opportunities Employer and encourages applications from all sections of the community.

Location:

On-site –London, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email [e-mail] or call [phone] to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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