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Director of Support & Test Engineering

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Cambridge

Remote

USD 120,000 - 160,000

Full time

7 days ago
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Job summary

A leading technology company in Cambridge is seeking a Director of Support & Test Engineering to oversee support and QA functions. The ideal candidate will lead strategic planning, ensure product reliability, and manage diverse teams. Required qualifications include a Bachelor's degree in Computer Science and 3 years of experience in a related role. This position allows for telecommuting up to 100%.

Qualifications

  • 3 years of experience in a Director role related to Support & Test Engineering.
  • Experience with high-level API tools, AWS, and QA pipelines.
  • Ability to manage multiple teams and large-scale projects effectively.

Responsibilities

  • Oversee support and QA functions, ensuring product reliability.
  • Lead strategic planning and execution of support initiatives.
  • Serve as Incident Commander for Severity 1 issues.

Skills

API development
JavaScript
Python
AWS
SQL
Problem-solving
Organizational skills
Program management

Education

Bachelor's degree in Computer Science or related field

Job description

Job DescriptionJob DescriptionSalary:

Internet Job Listing

Employer

Wise Systems, Inc.

Job Title

Director of Support &Test Engineering

Job Requisition

20139.13.8

Job Location

Cambridge, Massachusetts

Job Duties

  • Oversees the strategic direction, development, and operational execution of the support and QA functions.
  • Ensuring product reliability, customer satisfaction, and the continuous enhancement of service delivery standards. Setting the vision, strategy, and leadership for customer and partner support, incident response, cross-functional team collaboration, and technological innovations to achieve excellence in support and QA operations.
  • Works closely with the executive leadership to ensure the prioritization of company goals and reports directly to the Chief Technology Officer.
  • Key contact for customer and partners for all matters related to support.
  • Lead the strategic planning and execution of Support and QA initiatives, aligning with company objectives and customer expectations.
  • Provide oversight for the Support and QA teams, including On-call, Manual Testing, Automation Testing, Level 1 and Level 2 Support, and Product Innovation teams.
  • Serve as the Incident Commander for Severity 1 issues, overseeing the resolution process, risk mitigation, and ensuring minimal impact on customer experience and business operations.
  • Establish and oversee a comprehensive QA strategy, ensuring product performance, reliability, and scalability.
  • Lead and manage GenAI initiatives, encompassing the development of internal tools and the creation of innovative products for customers.
  • Lead, mentor, and develop diverse teams, fostering an environment of innovation, collaboration, and continuous improvement.
  • Focus on advancing junior members to senior positions over time.
  • Collaborate with senior executives, stakeholders, and customers to ensure alignment with business goals and customer needs.
  • Communicate complex technical issues to non-technical stakeholders effectively.
  • Demonstrate proven ability to lead and manage support and QA functions, driving operational excellence and technological innovation.


5% domestic (U.S.) travel is required.
Telecommuting permitted up to 100%.

Job Requirements

Employer will accept a Bachelor's degree (or foreign equivalent) in Computer Science or related field and 3 years of experience in the job offered or in a Director of Support & Test Engineering-related occupation. Position requires demonstrable experience in the following:

  • Demonstrating success in developing and implementing high-level API tools/scripts, integrations, and aiding significant migrations, showcasing expertise in technological adaptation and solution deployment.
  • Demonstrating familiarity with JavaScript, webdriver.io, and Locust (Python).
  • Demonstrating expertise in Python, AWS, SQL, and Serverless Architecture.
  • Managing Severity 1 issues with exceptional problem-solving skills and the ability to work under high pressure.
  • Demonstrating comprehensive knowledge in setting up and managing QA pipelines, ensuring product quality and performance.
  • Demonstrating strong organizational and program management skills, capable of leading multiple teams and large-scale projects simultaneously to successful completion.
  • Demonstrating exceptional ability in strategic vision, planning, and execution, ensuring alignment with engineering department goals and customer needs.

5% domestic (U.S.) travel is required.

Telecommuting permitted up to 100%.

Contact Instructions

To apply, please email resume to asheehan@wisesystems.comreferencing job code20139.13.8.


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