Director of Strategic Communications and Client Engagement

Exponus Group Ltd; Newcastle upon Tyne; Remote; GBP 38,000 - 42,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen strategischen Kommunikationsleiter, um die Kundenbindung und externe Kommunikation zu stärken. In dieser Rolle entwickeln Sie effektive Kommunikationsstrategien und leiten ein kleines, leistungsfähiges Team. Sie arbeiten eng mit der Geschäftsleitung zusammen und gestalten öffentliche Erklärungen sowie hochgradige Botschaften. Wenn Sie über umfangreiche Erfahrung in der Kommunikation und im Stakeholder-Management verfügen, ist dies die perfekte Gelegenheit, um in einem dynamischen, remote-first Umfeld zu arbeiten und einen echten Einfluss zu erzielen.

Qualifications

• Mindestens 3 Jahre Erfahrung in der Kommunikation oder im Stakeholder-Engagement.
• Erfahrungen im Management von Beziehungen mit Entscheidungsträgern.

Responsibilities

• Entwicklung und Leitung der Kommunikationsstrategie für Kunden.
• Management von Outreach-Kampagnen über digitale Plattformen.

Skills

Kommunikationsstrategie

Beziehungsmanagement

Digitale Strategie

Kampagnenmanagement

Teamführung

Stakeholder-Engagement

Verfassen von Berichten

Job description

Location: Newcastle upon Tyne

Salary: £38,700/year - £42,000/year doe

Job Type: Full-time, Permanent

Visa Sponsorship: Available under the Skilled Worker route (SOC Code: 1133)

Job Summary

We are seeking a strategic and hands-on communications leader to drive our client engagement efforts and external messaging. The ideal candidate will bring a background in relationship management, executive communication, and digital strategy—along with experience delivering high-impact campaigns and client service in a fast-paced, remote-first environment.

This role sits at the intersection of communications, marketing, and client operations. You’ll work closely with senior leadership, manage global client relationships, and lead a small but effective team to deliver consistent, thoughtful communication that builds trust and long-term engagement.

Key Responsibilities

• Develop and lead the organisation’s client communication strategy, ensuring clarity, consistency, and tone alignment across all written and digital materials.

• Design and manage structured onboarding, communication, and retention frameworks for executive-level stakeholders and institutional clients.

• Lead targeted outreach campaigns using email, social media, and thought leadership content to grow awareness and attract qualified prospects.

• Act as the primary communications advisor to the leadership team, helping shape public statements, and high-stakes messaging.

• Produce and interpret performance reports on client engagement, conversion trends, and retention, using insights to shape future communication plans.

• Manage and develop a small, remote team responsible for content coordination, client success, and operational support.

• Oversee the improvement of internal communication systems, including documentation, templates, and client engagement tools to ensure consistency and quality.

• Build and maintain stakeholder segmentation models to provide differentiated service and communication based on client needs and profiles.

Required Experience and Skills

• At least 3 years’ experience in communications, stakeholder engagement, or client services—ideally in a financial, consulting, or membership-based organisation.

• A proven ability to build and manage relationships with senior stakeholders and decision-makers across diverse geographies.

• Strong experience developing structured client communication workflows, from onboarding through to long-term retention.

• Confidence in managing outreach across digital platforms, with a focus on clarity, tone, and value delivery.

• Excellent written and verbal communication skills, with a sharp eye for both detail and narrative.

• Experience leading and coaching small teams and aligning their work with broader organisational goals.

• Highly organised, capable of managing multiple projects simultaneously, and comfortable working with remote teams.