Director of Sales and Operations

Jayne Pierce Tourism; London; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

A leading luxury travel company is seeking a visionary Director of Sales and Operations to drive their ambitious growth strategy across Europe and the US. This senior role entails leading a dynamic team, overseeing travel operations, and ensuring exceptional client experiences, all while pioneering new market expansions.

Benefits

Hybrid working - London office and home working

Freedom to lead and drive innovation at scale

Competitive salary and performance-related bonus structure

Flexible working in a high-performance, creative culture

Qualifications

• 5+ years' experience in a senior-level travel or senior luxury travel job.
• Strategic mindset with commercial acumen.
• Proven track record of surpassing commercial targets.

Responsibilities

• Spearhead expansion across Europe and US markets.
• Oversee all travel operations to ensure seamless delivery.
• Identify, engage and secure repeat UHNW/HNW clients.

Skills

Digitally fluent

Analytically sharp

Strong international network

Exceptional communication

Leadership skills

Interpersonal skills

Job description

Working exclusively with our client, a leading luxury travel company, is entering an exciting phase of global expansion and seeking a visionary Director of Sales and Operations to lead this ambitious growth strategy.

This is not a conventional senior luxury travel role. You'll be taking the reins of one of the most exciting and ambitious luxury travel businesses in the industry, working directly with the founders to drive both strategic direction and commercial execution across Europe and the US.

You will lead and manage a dynamic, highly motivated management team while taking full responsibility for team performance, communication flows, and efficient task delegation. Working closely with product teams on strategic development and innovation, you'll effectively communicate new product innovations and experiences to prospective clients.

Your role will involve driving sales performance and revenue growth in key global markets while spearheading expansion across Europe and US markets and developing specialist DMC operations in emerging markets. You'll oversee all travel operations to ensure seamless delivery and play a key role in company-wide strategy and long-term planning.

A crucial aspect of the position involves identifying, engaging and securing repeat UHNW/HNW clients through relationship-driven business development while maintaining exceptional standards across client experience and supplier management processes.

This is a rare opportunity to transform how people engage with luxury travel while building a legacy of excellence in the industry.

Note: Due to the anticipated high level of interest in this exceptional opportunity, we will contact candidates whose experience best matches our client's requirements.

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• Hybrid working - London office and home working
• Freedom to lead, influence and drive innovation at scale
• Competitive salary and performance-related bonus structure
• Flexible working in a high-performance, creative culture

Job requirements

• Digitally fluent and analytically sharp
• Strategic mindset with commercial acumen
• Strong international network within luxury travel sector
• Exceptional communication, leadership and interpersonal skills
• Proven track record of surpassing commercial targets
• 5+ years' experience in a senior-level travel or senior luxury travel job

Job responsibilities

• Spearhead expansion across Europe and US markets
• Oversee all travel operations to ensure seamless delivery
• Identify, engage and secure repeat UHNW/HNW clients
• Play a key role in company-wide strategy and long-term planning
• Work closely with product teams on strategic development and innovation
• Drive sales performance and revenue growth in key global markets
• Lead and manage a dynamic, highly motivated management team