Director of Resident Experience (North)

Southern Housing; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Southern Housing, a leading housing provider in the UK, is seeking a strategic Director of Resident Experience (North) based in London & West Midlands. This high-impact role involves leading teams to enhance resident engagement and drive performance, requiring extensive leadership experience in a complex housing environment.

Qualifications

• Extensive senior leadership experience in regulated, customer-focused environments.
• Experience in leading large, multi-disciplinary teams.
• Strong understanding of relevant legislation and regulatory requirements.

Responsibilities

• Shape and deliver regional business plans for exceptional resident experiences.
• Lead a broad portfolio including Home Ownership and Community Safety.
• Champion innovation and continuous improvement across teams.

Skills

Leadership

Customer Focus

Strategic Planning

Financial Management

Team Management

Job description

Join to apply for the Director of Resident Experience (North) role at Southern Housing

Join to apply for the Director of Resident Experience (North) role at Southern Housing

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Recruitment Partner | Currently hiring for Southern Housing

Director of Resident Experience (North)

Contract Type: Permanent | Location: London & West Midlands | Salary: Competitive

At Southern Housing, we believe everyone deserves a safe, secure, and welcoming place to call home. As one of the UK’s largest housing providers, we’re committed to delivering inclusive, resident-focused services that empower communities and transform lives.

We are seeking a strategic, values-driven leader to join our Leadership Team as Director of Resident Experience (North). This is a high-impact role, responsible for shaping and delivering our regional business plan, working with others to deliver exceptional resident experiences across varying tenures and communities.

Reporting to the Executive Director of Operations, you will lead a broad portfolio, including Home Ownership, Anti-Social Behaviour/Community Safety, Resettlement, Lettings and Tenancy Services, all whilst championing innovation and continuous improvement. Your leadership will be instrumental in embedding our company values and driving cultural transformation across the regions.

As a member of the Leadership Team, you will support the Executive Team and the wider organisation to enhance performance, and you’ll work collaboratively with colleagues and wider teams across Southern Housing to contribute to the development and delivery of organisational objectives.

What You’ll Need:

• Extensive senior leadership experience in regulated, customer-focused environments
• Experience in leading large, multi-disciplinary teams with effective delegation, coaching, and risk management.
• Extensive demonstrable experience in leading high performing housing teams in complex mixed tenure, with exceptional leasehold and home ownership experience.
• Experience working in a regulated environments with a track record for successful strategic planning and delivery
• Strong financial and numerical skills, with experience managing budgets and ensuring value for money.
• Strong understanding of relevant legislation and regulatory requirements at a senior level.
• Ability to produce and interpret KPIs and management information to inform decision-making and service improvement.
• Demonstrable commitment to equity, diversity, and inclusion in your leadership

Please outline how you meet the above criteria in your supporting statement

Shortlisting: From Monday 16th June 2025

Please note, we reserve the right to close this vacancy early, should we receive a high volume of applications

We appreciate the effort and authenticity that candidates bring to our recruitment process. To ensure fairness and a true reflection of each applicant’s qualifications, we kindly request that all submissions be personally written and not generated by artificial intelligence (AI). Applications that are identified as AI-generated may not be considered. Thank you for understanding and for sharing your unique experiences with us.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management

• Industries

  Housing and Community Development

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