Director of Practice - Chapelfield Vets

Vet Record Careers; Norwich; On-site; GBP 51,000 - 60,000; Full time

Job summary

A leading veterinary group in Norwich is seeking a Director of Practice to oversee operations across five sites. This leadership role involves ensuring exceptional care, managing finances, and supporting staff. Ideal candidates will have leadership experience and the ability to thrive in a fast-paced environment. The position offers a competitive salary and numerous benefits, including a relocation allowance.

Benefits

6.6 weeks annual leave

Private Medical Insurance

Cycle to Work scheme

Discounted gym membership

Pension plan

Qualifications

• Experience in a multi-site or complex environment.
• Understanding of the veterinary industry is advantageous, but not essential.
• Ability to build trust quickly.

Responsibilities

• Lead the operational and commercial performance of the practice.
• Ensure delivery of exceptional care and client experience.
• Oversee financial management and HR matters.

Skills

Proven leadership experience

Strong organisational skills

High emotional intelligence

Results-driven approach

Commercial acumen

Job description

Lead a Proudly Established Practice Across Five Thriving Sites

An exciting opportunity has arisen for a Director of Practice to lead the team at Chapelfield Vets - a well-established, multi-site veterinary practice based in and around Norwich. With four small animal practices and a busy equine hospital, this is a chance to take on a pivotal leadership role where you'll shape culture, drive performance, and support clinical excellence every step of the way.

Role Overview

As Director of Practice, you'll be responsible for the operational and commercial performance of all five Chapelfield sites. Working closely with your experienced leadership, clinical and support teams, you'll ensure delivery of exceptional care, a brilliant client experience, and a supportive and high-performing working culture.

You'll be accountable for the strategic and day-to-day running of the practice, from financial management to rota oversight, HR matters, IVC Evidensia programme delivery, and on-the-ground support for your people.

This is a hands-on leadership role, perfect for someone who's motivated by challenge, thrives in a fast-paced environment, and knows how to bring people together to achieve results.

Work Schedule

• Full-time, permanent position
• 40 hours per week, Monday to Friday
• Based across our five practice locations, including the small animal sites and equine hospital
  
  

About Chapelfield Vets

Chapelfield Vets has been proudly serving the Norfolk community for decades, with a loyal and longstanding client base. Our team is a mix of experienced vets, nurses and support staff across all five sites, including our fully equipped equine hospital. We're well-regarded locally and always strive to deliver the highest standards of care across species.

You'll be supported by a capable leadership team and will have the opportunity to make a genuine impact from day one.

What We're Looking For

We're searching for a confident, driven leader who can balance strategic oversight with operational detail. Ideally, you'll come from a veterinary background or have experience in a healthcare setting, but above all, you'll need to demonstrate:

• Proven leadership experience in a multi-site or complex environment
• Strong organisational and communication skills
• High emotional intelligence and the ability to build trust quickly
• A results-driven approach and sound commercial acumen
• Willingness to get stuck in and support teams directly when needed
• An understanding of the veterinary industry is advantageous, but not essential
  
  

Why Join Us?

• Competitive salary commensurate with experience
• £5,000 relocation allowance available for candidates looking to move to the area
• Join a respected, long-standing veterinary group with strong local roots
• Lead a diverse and experienced team across small animal and equine practice
• Work in a beautiful part of the UK, close to the Norfolk Broads and Norwich city centre
• Play a key role in shaping the future of a much-loved practice
  
  

Because Our People Matter

We Recognise That Our People Are Fundamental To The Success Of Our Business. Investing In Our People, Premises, And Processes Is At The Heart Of What We Do. In Addition To a Competitive Base Salary Of Up To £60,000 DOE, You Will Benefit From

Work Life Balance

• 6.6 weeks annual leave
• Increasing holiday allowance based on length of service
• Your birthday as a paid day off
  
  

Wellbeing

• Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
• Private Medical Insurance
• Cycle to Work scheme
• Initiatives focused on employee wellbeing, including discounted gym membership
• Non-accidental injury support
  
  

Development

• Learning and development opportunities via the IVC Evidensia Academy
• Access to Vetlexicon - our online encyclopaedia provider
• Infection Prevention and Control Programme
• Quality Improvement Programme
  
  

Professional Memberships

• VDS cover (where applicable)
• RCVS fees (where applicable)
  
  

Additional

• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Pension - 5% Employee/3% Employer
• Discounted staff pet care
  
  

Applications close Friday 6th June 2025