Director of Platform Development

Royal Mail Group; City Of London; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A prominent logistics company in London seeks a Director of Platform Development to lead the strategy and execution of digital platforms. This role involves ensuring platforms are secure, scalable, and aligned with modern technology standards. The ideal candidate should have experience in digital platform strategy and the ability to inspire cross-functional teams. The position offers a full-time and permanent role worked from the office three days a week.

Benefits

Car allowance

Bonus potential

25 days annual leave

Pension scheme

Qualifications

• Proven experience leading digital platform strategy and delivery at scale.
• Strong understanding of web and mobile technologies, including security and operational considerations.
• Experience working in fast-paced, agile environments.

Responsibilities

• Define and execute the end-to-end strategy for web and app platforms.
• Lead cross-functional teams to deliver seamless customer journeys.
• Promote agility and operational excellence.

Skills

Digital platform strategy

Web and mobile technologies

Agile environments

Cross-functional leadership

Customer experience design

Job description

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Job reference number 322748

Overview

Director of Platform Development – Royal Mail

Salary plus car allowance and bonus potential, 25 days annual leave and pension. Full time. Permanent. Royal Mail Farringdon 185 Farringdon Road, London EC1 1AA. x3 days a week in office.

Role Summary

As Platform Director - Web & App, you will own the full lifecycle of our digital platforms, from strategy through to delivery. You will lead the development of scalable, secure, and modern solutions that ensure consistency and simplicity across our web and app experiences.

Key Responsibilities

• Define and execute the end-to-end strategy for Royal Mail's web and app platforms.
• Lead cross-functional teams to deliver seamless, joined-up customer journeys.
• Establish frameworks and ways of working that promote agility and operational excellence.
• Oversee the development and evolution of our design system to ensure consistency across digital touchpoints.
• Collaborate with stakeholders to align platform capabilities with business goals.
• Ensure platforms are secure, scalable, and aligned with modern technology standards.
• Drive innovation and continuous improvement across digital delivery teams.

What We're Looking For

• Proven experience leading digital platform strategy and delivery at scale.
• Strong understanding of web and mobile technologies, including security and operational considerations.
• Experience working in fast-paced, agile environments.
• Ability to lead and inspire cross-functional teams.
• Passion for creating simple, intuitive, and impactful customer experiences.
• A mindset focused on excellence, innovation, and continuous improvement.
• Ability to benchmark against best-in-class digital experiences and raise the bar for customer engagement.

Impact and Opportunity

This role is central to Royal Mail's digital transformation. You will help define how our customers experience our services online, from logging in and tracking orders to accessing lockers and support. Your leadership will ensure our platforms are not only functional, but also engaging, intuitive, and future-ready.

Next Steps

The next stage of the selection process will be a face to face/virtual interview consisting of competency based and role specific questions.

We don't expect every candidate to meet the full criteria for the role. If your experience looks a little different from the job requirements, but you feel you have the relevant skills to bring value to the role, we'd love to learn more about you.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: 01 October 2025. Please note, this advert may close early if the appropriate number of applications has been reached.

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