Director of Pension Administration

Railpen; Darlington; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

Railpen seeks a Director of Pensions Administration to lead the pension administration function and drive operational excellence for approximately 350,000 members within the Railway Pension Scheme. This pivotal role demands extensive experience, strategic leadership, and a passion for positive impact in member services, with opportunities for cultural transformation and development within a hybrid working environment.

Benefits

28 days annual leave plus bank holidays

Generous annual bonus plan

Private Medical Insurance

Flexible working

Cycle to work scheme

Qualifications

• Extensive pension operational leadership experience in Defined Benefits.
• Capability to transform culture and drive operational excellence.
• Experience of leading significant cultural change in a service-driven operation.

Responsibilities

• Lead deliverables for approximately 350,000 members in the Railway Pension Scheme.
• Provide strategic insight and leadership for the Member Services unit.
• Drive positive change and foster a learning and supportive culture.

Skills

Leadership

Pension Knowledge

Problem Solving

Education

Significant experience in the pension industry

Job description

We have an exciting opportunity for a Director of Pensions Administration to join the Member Services Leadership team, reporting to the Chief Officer, Member Services on a permanent basis. We support hybrid working in this role, but there is a need for regular office presence in the Darlington office.

Who we are

Railpen is responsible for the safekeeping and investment of around £34 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK's largest and longest established pension funds.

Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members. Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into.

Our values of integrity, community and alignment are the guiding principles that influence our behaviour. They help us make decisions and shape our interactions with others. They are what we stand for.

The role

The Member Services business unit is entering a pivotal phase. Under new leadership, we are embarking on a transformation journey centred around a bold, member-first vision. This is a time of change, challenge, and opportunity—and we’re looking for someone ready to lead from the front.

As Director of Administration, you will lead the pension administration function for Railpen, delivering excellent operational delivery to approximately 350,000 members within the Railway Pension Scheme, covering a range of pension products and services, including complex DB, hybrid, CARE and DC.

As a member of the Member Services senior leadership team, you will provide strategic insight, challenge and leadership, translating strategic objectives into operational deliverables in a challenging but exciting environment. Responsible for c.100 colleagues, you will be instrumental in shaping our culture and driving positive change for our colleagues and members alike.

The person

The pension landscape is ever-changing, we need a leader who will embrace change and drive excellence through complexity.

The successful candidate will be someone who has significant experience in the pension industry, leading a large-scale pension operation within Defined Benefits and has the ability to transform culture and operational excellence in a large team. You will bring sound DB and DC knowledge to drive forward and resolve complex operational demands through innovative and clear solutions.

We are looking for a collaborative and people-focused leader who is purpose-led and passionate about making a real difference for colleagues and members alike. You will be comfortable leading in ambiguity, resilient in the face of multiple challenges, and versatile in your approach to problem-solving.

Experience of leading significant cultural change and leadership development within a high-volume, service-driven operation is key. You will be hands-on, willing to get into the detail, and maintain a strong industry network to balance short- and long-term objectives.

As a Director, you will help foster a learning and supportive culture, developing and retaining internal talent while creating opportunities to support attraction.

What we can offer you

Rewarding you

• A competitive salary (depending on experience)
• 28 days annual leave plus bank holidays
• Generous annual bonus plan
• We provide membership of the Railways Pension Scheme, a Defined Benefit arrangement under which you get a pension for life and a lump sum when you retire, based on your length of service and pay
• 4x Life Assurance cover
• Colleague referral scheme

Heath & Wellbeing

• Private Medical Insurance
• Employee assistance programme
• Health cash plan
• Eye care vouchers
• Flu vaccination

Lifestyle

• We support hybrid and flexible working along with very generous family leave including 12 months full pay maternity leave and 6 months full pay paternity leave
• Buy and sell holidays
• Give as you earn scheme
• Paid volunteering days
• Flexible half days leave
• Electric vehicle leasing
• Cycle to work scheme

Next Steps

Please apply for the apply button or visit Careers Page by 5pm on 13th July 2025.

Railpen is committed to creating an inclusive and diverse environment, we value diversity and welcome people from all backgrounds and walks of life