Director of Partnerships

EngineersOfAI; Greater London; Hybrid; GBP 163,000 - 200,000; Full time

Job summary

Monzo is seeking a Partnerships Director in London to lead and shape our partnerships strategy across subscriptions, rewards and customer propositions. You will build and maintain strategic relationships with major brands, manage complex negotiations, and work with Product, Marketing, Data Science, Operations, Legal, Compliance and Finance to drive customer value.

You will lead a high-performing partnerships team, creating scalable operating models and governance to scale partnerships across

Qualifications

• Strong track record of building, scaling and leading strategic partnerships within consumer, technology, fintech, banking or similarly complex industries
• Significant experience managing senior relationships with major brands, platforms, merchants or commercial partners
• Experience leading complex commercial negotiations from strategy and deal structuring through to execution and long-term partner management

Responsibilities

• Defining and leading Monzo’s partnerships strategy across subscriptions, rewards and customer propositions
• Building and growing strategic relationships with major consumer brands, subscription providers and commercial partners
• Leading complex commercial negotiations, balancing customer outcomes, commercial performance and operational excellence
• Using data and insight to evaluate partnership performance, identify opportunities for growth
• Partnering closely with Product teams to embed partnerships into customer journeys
• Leading and developing a high-performing partnerships team and governance
• Influencing senior stakeholders across Monzo to support growth ambitions
• Building scalable frameworks for identifying, launching and managing partnerships across the consumer business

Skills

Partnerships leadership

Senior stakeholder management

Commercial negotiations

Data-driven decisions

Job description

We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo

London | £163,000 - 200,000 + Incentive Awards tied to your performance + Benefits

Our Partnerships team

Partnerships are a powerful way for us to create even more value for our customers. As Monzo continues to grow, we're building relationships with some of the world’s most recognisable brands to help customers get more from their money, unlock meaningful benefits, and make Monzo an even bigger part of their everyday lives. Our Partnerships team sits at the heart of this opportunity, working across Product, Marketing, Data Science, Operations, Legal, Compliance and Finance to bring customer-first partnerships to life. As Partnerships Director, you'll lead this function through its next stage of growth, shaping strategy, building exceptional partner relationships and helping define how partnerships contribute to Monzo’s long-term success.

You’ll play a key role by...

• Defining and leading Monzo’s partnerships strategy across subscriptions, rewards and customer propositions, ensuring we partner with the right brands to deliver meaningful customer and commercial value
• Building and growing strategic relationships with major consumer brands, subscription providers and commercial partners, representing Monzo with credibility and influence at the most senior levels
• Leading complex commercial negotiations, balancing customer outcomes, commercial performance and operational excellence while working closely with Legal, Compliance, Risk and Finance
• Using data and insight to evaluate partnership performance, identify opportunities for growth and shape future investment decisions
• Partnering closely with Product teams to embed partnerships seamlessly into customer journeys, ensuring experiences are simple, transparent and genuinely valuable
• Leading and developing a high-performing partnerships team, creating the operating model, governance and ways of working needed to scale successfully
• Influencing senior stakeholders across Monzo to ensure partnerships support our wider growth ambitions, from acquisition and engagement through to retention and subscription value
• Building scalable frameworks for identifying, launching, managing and optimising partnerships across the consumer business

We’d love to hear from you if…

• You have a strong track record of building, scaling and leading strategic partnerships within consumer, technology, fintech, banking or similarly complex industries
• You have significant experience managing senior relationships with major brands, platforms, merchants or commercial partners
• You’ve successfully led complex commercial negotiations from strategy and deal structuring through to execution and long-term partner management
• You’re commerciall