Director of Operations, UK

Brunswick Group; London; On-site; GBP 80,000 - 120,000; Full time

Job summary

Brunswick Group is seeking a Director of Operations for the UK, responsible for operational leadership and project performance across the region. The role includes client management, collaboration with leadership on talent and recruitment strategies, and overseeing effective operations and infrastructure. This position requires a dynamic leader with extensive experience in managing complex operational environments and delivering high-impact decisions.

Qualifications

• 10+ years’ experience in operational leadership, preferably in professional services, consultancy, or corporate communications.
• Proven ability to run complex operations with strong commercial acumen.
• Exceptional organisational skills and adept with systems and process improvement.

Responsibilities

• Drive and track delivery of client-facing projects, ensuring deadlines are met.
• Collaborate with global Leadership and Group People Officer on talent areas.
• Champion the adoption of new technologies to enhance operational effectiveness.

Skills

Operational leadership

Project management

Problem-solving

Interpersonal skills

Communication

Education

10+ years in operational leadership

Job description

The Director of Operations, UK is a regional leadership role at Brunswick. The primary focus of the role is two-fold:

(i) Operational leadership responsibilities both at a strategic and day-to-day level for the region

(ii) Work closely with regional leadership to create, communicate and drive the firm’s regional strategy

The role requires the individual to drive and track delivery of key internal and client-facing projects, ensuring deadlines and outcomes are met. Act as a liaison between the leadership team and Partners/internal teams to maintain momentum and accountability. Identify operational inefficiencies and implement solutions to streamline workstreams and increase effectiveness. The candidate will also work closely with the European leadership team to drive and execute the integration of the region.

Key Responsibilities

1. Clients & Commercial Oversight

Advise and work with the leadership team to support our Partners to get the right work, at the right price and with the right team; develop and grow current clients and deepen relationships; and bring in new clients in a targeted and purposeful way, including:

• Account Evaluation: regularly evaluating account performance (recovery, relationships, growth, staffing) and implementing changes as required.
• New Business: prioritising new business efforts within sectors, mapping client targets and supporting sectors and practices on their new business goals.
• Client Review: identification of clients to review, maintaining a deep understanding of feedback, ensuring action taken; and connecting client review to other parts of the business where we can apply the learnings in a way that will drive our business (e.g. fees, pitch teams, training).
• Clearance and Fees: working with the Clearance and Fee committees.

2. People & Talent

Close collaboration with the global Leadership and Group People Officer on all areas of talent, including:

• Recruitment: working with the leadership team and sector/practices to agree on the regional recruitment strategy and approach across the business (client and core services) and development and execution of a recruitment strategy, including prioritising hiring and meeting candidates.
• Onboarding: working with the People team to successfully bring new joiners into the firm and ensure they are up and running as effectively and efficiently as possible.
• Resourcing: working with the Resourcing team to set a framework for how we staff teams to best deliver to our clients, while developing our talent over time.
• Learning & Development: oversee the regional programme.
• Off-boarding and Alumni: manage leavers, including reviewing exit interview data and learnings, and handover to alumni team.

3. Operations & Infrastructure

Operations – working with the global COO and regional leadership team to build a first-class operating structure (Finance, People, ARC, Recruitment, Legal, ICT, Knowledge Management, Design). Developing strategies for office space and working environments in line with our evolving teams and business needs.

• Champion the adoption of new technologies and systems that enable operational effectiveness
• Collaborate with Brunswick’s IT and global operations teams on digital tools and infrastructure
• Identify opportunities for innovation in operational processes
• Work with the leadership team and marketing team to identify priority networking efforts and how we can generate new opportunities with priority audiences.
• Work with the leadership team on a marketing priority strategy and guidelines for activities for the year ahead.
• Stay up to date on competitors’ activities and clients, and opportunities we may capitalize on.

Knowledge, Skills and Competencies

• 10+ years’ experience in operational leadership, preferably in professional services, consultancy, or corporate communications sectors
• Proven ability to run complex operations with strong commercial acumen
• Exceptional organisational, project management, and problem-solving skills
• Demonstrated leadership with experience in managing cross-functional teams
• Strong communication and interpersonal abilities — able to build trusted relationships at all levels
• Adept with data, systems, and process improvement initiatives
• Comfortable operating in a fast-paced, dynamic environment with multiple priorities

About Brunswick

Brunswick is a global advisory firm. We help companies tackle high-stakes issues, navigate complex stakeholder relationships, and deliver high-impact outcomes.

Our clients value our ability to anticipate, shape, and respond to the key players and forces in the financial and investment arena, regulatory and geopolitical universe, NGO community, workforce and beyond. They rely on us for deep experience, fresh perspectives and original thinking. So, in Brunswick you will find an exceptional range of experience and talent with a rich mix of backgrounds. From the beginning, we have prioritized attracting, developing, and retaining the best professionals in the industry, united by a culture of inclusivity, excellence, and intellectual curiosity.

Founded in 1987 in London, the firm has organically grown to 27 offices in 18 countries across the Americas, Europe, Middle East, Africa, Asia and Australia. We operate as a “one-firm firm” with no individual profit centers. This allows us to assemble fully integrated, bespoke teams for each client, able to draw on the full resources of Brunswick anywhere in the world.

Brunswick is an equal opportunity employer. All qualified applicants will be considered without regard to race, religion, color, national origin, gender, sexual orientation, age, disability, pregnancy, genetic information, or any other status protected by applicable law.

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