Director of Operations & Membership

Scottish Federation of Housing Associations; Glasgow; Hybrid; GBP 70,589 - 86,276; Full time

Benefits offered by this job

Competitive Salary

Flexible Work Options

Support for professional development

Job summary

A leading housing organization in Glasgow is seeking a skilled Director of Operations & Membership to lead key organizational functions. You will oversee governance, financial planning, and member services while fostering a positive workplace culture. The ideal candidate will be an experienced senior leader with a background in operations or corporate services, able to improve systems and enhance member experiences. Join us in making a meaningful impact in providing safe and affordable homes across Scotland.

Qualifications

• Experience in operations, corporate services, or organisational management.
• Skilled in leading multidisciplinary teams and shaping a positive culture.
• Effective communicator with a strong track record of improving systems.

Responsibilities

• Lead governance and organisational compliance.
• Oversee financial planning and resource management.
• Enhance operational performance and member experience.

Skills

Leadership

Communication

Collaboration

Organisational Management

Risk Management

Job description

Scottish Federation of Housing Associations

The Scottish Federation of Housing Associations (SFHA) is seeking an experienced and values‑driven senior leader to join our Executive Team as Director of Operations & Membership.

In this pivotal role, you will lead the organisational functions that power SFHA’s success including governance, finance, people and culture, membership services, corporate services, risk and digital compliance. You will ensure our operations are efficient, our services deliver exceptional value, and our members experience a modern, professional and supportive federation.

You will lead governance, organisational compliance and the delivery of high‑quality Board and Committee support while overseeing financial planning, reporting and resource management to ensure long‑term sustainability. You will drive a positive and inclusive people culture by leading HR, workforce development and organisational wellbeing, and strengthen the membership offer by ensuring services reflect sector needs and deliver clear value. In addition, you will improve systems, processes and data use to enhance operational performance and the member experience, while providing visible leadership across the organisation and deputising for the Chief Executive when required.

You will be a senior leader with experience across operations, corporate services, membership or organisational management, skilled in leading multidisciplinary teams and shaping a positive culture. Confident working with Boards and senior stakeholders, you will be an effective communicator with a strong track record of improving systems, services and organisational performance, and you will be motivated by purpose, collaboration and delivering meaningful impact.

At SFHA, we believe in collaboration, integrity and the collective strength of our members. We are looking for someone who shares these values — someone who leads with respect, empowers people, champions inclusion, and is committed to building an organisation that supports the people who provide safe, warm and affordable homes across Scotland. If you’re inspired by purpose and driven to make a difference, we would be delighted to hear from you.

For a confidential discussion please get in touch with David Currie or Nigel Fortnum at Aspen People on 0141 212 7555.

To apply for the role of Director of Operations & Membership at the Scottish Federation of Housing Associations (SFHA), please send a tailored CV and covering letter (as one combined document). Your covering letter should make a compelling case for why you feel motivated to apply for this role within SFHA, as well as giving a concise overview of your most relevant skills and experience. Your letter should fill no more than two pages of A4.

Applicants must reside in and hold full right to work in the UK.

We welcome applications from candidates of all different backgrounds and identities to apply. We are committed to building an inclusive and diverse organisation providing a supportive place for you to do the best and most rewarding work of your career.

Please upload your CV and covering letter (as one combined document). Please note that you will receive an automatic acknowledgement of your application – if you do not receive this please contact Nicole Don at Aspen on 0141 212 7555.

Closing date for applications is Monday 27th April 2026.

We reserve the right to close this vacancy at any point, therefore, if you are interested, please submit your application as early as possible.

Please note: If you have any special requirements or adjustments before an interview, please let us know.

Director of Operations & Membership
Salary: £78,433 plus benefits
Glasgow/Hybrid

Job Type

Full Time