Director of Operations and Membership

Scottish Federation of Housing Associations; Glasgow; On-site; GBP 90,000 - 120,000; Full time

Job summary

A leading housing federation in Glasgow is seeking an experienced Director of Operations & Membership to join their Executive Team. In this pivotal role, you will lead vital organisational functions including governance, finance, and membership services. The successful candidate will drive a positive culture, ensure efficient operations, and enhance member experiences. This position offers a chance to influence the federation's success and make a meaningful impact across Scotland.

Qualifications

• Experience leading multidisciplinary teams in operations or corporate services.
• Strong track record of improving systems and services.
• Effective communication skills with senior stakeholders.

Responsibilities

• Lead governance and organisational compliance.
• Oversee financial planning and resource management.
• Drive a positive and inclusive people culture.
• Enhance operational performance and member experience.

Skills

Leadership

Financial management

Communication

Organisational management

Inclusive culture development

Risk management

Job description

For more information please see our dedicated recruitment microsite: https://www.aspenpeople.co.uk/sfha/

The Scottish Federation of Housing Associations (SFHA) is seeking an experienced and values‑driven senior leader to join our Executive Team as Director of Operations & Membership.

In this pivotal role, you will lead the organisational functions that power SFHA’s success including governance, finance, people and culture, membership services, corporate services, risk and digital compliance. You will ensure our operations are efficient, our services deliver exceptional value, and our members experience a modern, professional and supportive federation.

• You will lead governance, organisational compliance and the delivery of high‑quality Board and Committee support while overseeing financial planning, reporting and resource management to ensure long‑term sustainability.
• You will drive a positive and inclusive people culture by leading HR, workforce development and organisational wellbeing, and strengthen the membership offer by ensuring services reflect sector needs and deliver clear value.
• In addition, you will improve systems, processes and data use to enhance operational performance and the member experience, while providing visible leadership across the organisation and deputising for the Chief Executive when required.
• You will be a senior leader with experience across operations, corporate services, membership or organisational management, skilled in leading multidisciplinary teams and shaping a positive culture.
• Confident working with Boards and senior stakeholders, you will be an effective communicator with a strong track record of improving systems, services and organisational performance, and you will be motivated by purpose, collaboration and delivering meaningful impact.

At SFHA, we believe in collaboration, integrity and the collective strength of our members. We are looking for someone who shares these values — someone who leads with respect, empowers people, champions inclusion, and is committed to building an organisation that supports the people who provide safe, warm and affordable homes across Scotland. If you’re inspired by purpose and driven to make a difference, we would be delighted to hear from you.

For a confidential discussion please get in touch with David Currie or Nigel Fortnum at Aspen People on 0141 212 7555.

To apply for the role of of Director of Operations & Membership at the Scottish Federation of Housing Associations (SFHA), please send a tailored CV and covering letter (as one combined document). Your covering letter should make a compelling case for why you feel motivated to apply for this role within SFHA, as well as giving a concise overview of your most relevant skills and experience. Your letter should fill no more than two pages of A4.

Please note that you will receive an automatic acknowledgement of your application – if you do not receive this please contact Nicole Don at Aspen on 0141 212 7555.

Applicants must reside in and hold full right to work in the UK.

We welcome applications from candidates of all different backgrounds and identities to apply. We are committed to building an inclusive and diverse organisation providing a supportive place for you to do the best and most rewarding work of your career.

Closing date for applications is Monday 27th April 2026.

We reserve the right to close this vacancy at any point, therefore, if you are interested, please submit your application as early as possible.

Please note: If you have any special requirements or adjustments before an interview, please let us know.