Director of Operations (FM & Workplace Services)

Canopy; England; On-site; GBP 165,000 - 185,000; Full time

Job summary

Canopy seeks a Director of Operations for FM & Workplace Services to lead strategic delivery across multiple sites in the UK. You will shape long-term plans, oversee day-to-day facilities management, and ensure safety, quality, and efficiency while driving continuous improvement.

The role requires senior leadership, experience with hard FM, and the ability to manage contracts and relationships with board-level stakeholders.

Qualifications

• Senior-level leadership experience in facilities management.
• Experience with hard FM is advantageous.
• Ability to negotiate and manage vendor contracts and relationships.

Responsibilities

• Strategic leadership and long-term planning for projects, maintenance, and workplace services.
• Provide operational oversight of day-to-day services, including maintenance, IFM and workplace management.
• Ensure high standards of quality, safety, and efficiency are consistently met.
• Foster an environment of continuous improvement and best in class delivery across all service teams.
• Negotiate and manage contracts with external vendors and service providers. Monitor performance to ensure service level agreements.
• Manage and develop mutually beneficial relationships with multiple layers of board level stakeholders.
• Act as the senior point of contact for all escalations.

Job description

Director of Operations (FM & Workplace Services)

Director of Operations (FM & Workplace Services)

This range is provided by Canopy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Canopy

Working with FM organisations to find their next great leaders

We are working exclusively with a market leading IFM service provider to a secure a Director of Operations for a large scale UK account. Our client delivers FM & Workplace services to global brands and is widely recognised as an industry leading, innovative and people first business.

As part of an investment in an established account we are looking to engage with senior level talent to help drive performance, standards and delivery across multiple sites UK wide.

Key accountabilities as below

• Strategic leadership, this includes long-term planning for projects, maintenance, and workplace services
• Provide operational oversight of day to day services, including maintenance, IFM and workplace management.
• Ensure high standards of quality, safety, and efficiency are consistently met
• Foster an environment of continuous improvement and best in class delivery across all service teams
• Negotiate and manage contracts with external vendors and service providers. Monitor performance to ensure service level agreements
• Manage and develop mutually beneficial relationships with multiple layers of board level stakeholders
• Act as the senior point of contact for all escalations

We are looking for a forward thinking innovative and collaborative leader, experience of managing and leading hard FM would be highly advantageous.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management, Finance, and Customer Service

• Industries

  Facilities Services

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