Director of Operations

Compass Associates; Oxford; On-site; GBP 70,000 - 75,000; Full time

Job summary

A leading healthcare organization in Oxford is seeking an experienced Operations Director to oversee all non-clinical functions in a brand-new hospital. The successful candidate will build their own team and implement operational strategies to ensure high-quality patient care. Offering a competitive salary of £70,000-75,000 with benefits such as a generous bonus scheme and professional development opportunities, this role is pivotal in shaping the future of healthcare services.

Benefits

Generous Annual Bonus Scheme

Paid for park and ride

Great work-life balance

Annual leave plus bank holidays

Private Medical Insurance

Employee Assistance Programme

Qualifications

• Extensive experience in a senior operational management role in a healthcare environment.
• Financial and budget management skills.
• Demonstrable literacy, numeracy and IT skills.

Responsibilities

• Oversee all non-clinical teams including administration and facilities.
• Lead the delivery of non-clinical operational services.
• Ensure operational departments meet agreed service levels.

Skills

Leadership & people management skills

Budget management

Communication skills

Problem-solving skills

Education

Degree level education or management qualification

Tools

Digital tools and reporting systems

Job description

Operations Director – Brand New State-of-the-Art Hospital

£70,000-75,000 DOE + Competitive Company Benefits

Oxford

Full-Time/ Permanent - 40 Hours

Want to be a key part in the opening and success of a BRAND NEW and state of the art hospital?

Would you like to be able to build your own team from the ground up?

Interested in developing your own department policies and procedures?

Compass Associates are proud to have exclusively partnered with Welbeck Health Partners for the opening of their brand-new hospital, boasting 12 specialties equipped with the latest technology and world-renowned consultants dedicated to delivering the best patient experience.

Capitalising on the success of their London flagship hospital, their new site will offer a wide range of medical diagnostic and same-day minimally invasive services, including heart health, lung health, digestive health, ENT, endoscopy, and neurology.

This is a very exciting opportunity for an individual who wants to help to shape a growing, but established healthcare organisation.

Welbeck Health Partners was founded by leading healthcare specialists from the UK and USA who shared a clear vision: to deliver better care and redefine what a healthcare organisation can be.

Welbeck’s unique partnership model empowers clinicians to share in the success of the group while fostering a collaborative environment. It provides a framework for consistent patient pathways, quality assurance across partners, and smooth cross-referrals between specialties.

Joining Welbeck means becoming part of a growing network of high-quality clinics and world-leading healthcare professionals. Welbeck are committed to creating a supportive, values-driven environment where their people can thrive. The company invests in its people, providing ongoing professional development, clear career progression, and the resources needed to excel.

If you’re looking to be part of a purpose-led organisation that is shaping the future of healthcare while fostering a culture of respect, teamwork, and shared success, we’d love to hear from you.

What is in it for you?

• *Generous Annual Bonus Scheme*
• Paid for park and ride
• Great work-life balance
• Professional registration paid for annually
• Personal Development Plan
• 27 Days Annual Leave + Bank Holidays
• Private Medical Insurance
• Eye Care
• Annual Flu Vaccines
• Private Pension
• Season Ticket Loan / Cycle to Work Scheme
• Employee Assistance Programme
• AND a range of policies supporting health and wellbeing

We are seeking a highly motivated and experienced Operations Director to provide overall leadership and management to the non-clinical functions within the centre. This position will play a pivotal role in overseeing all the non-clinical teams including administration, facilities and supplies across our unique, private patient day-case centre and in the on-going development of our world class patient care. This role will direct all operational activities for the centre, in line with the Welbeck business objectives, and provide input into the centre’s overall business strategy. There is a requirement to deputise for the Centre Director as required and participate extensively in senior management functions. This is role is line managed by the Centre Director but is supported by the Welbeck Group Capital Projects, Procurement, IT and Finance Teams as well as colleagues across a network of regional centres.

Responsibilities:

You will work predominantly Monday-Friday around the core hours of 9-6pm, however will need to be flexible to meet the needs of the centre which has extended opening hours and potential for weekend services. This position as Operations Director is a senior leadership role, responsible for day-to-day oversight and ensuring the quality and safety of service provision at the Welbeck Centre. You will lead and implement the hospital’s operational strategy, aligned with the Welbeck central strategy on business, facilities and procurement management. You will have responsibilities as part of the senior leadership team on partner development, medical secretary engagement and clinician practising privileges onboarding. You will be required to participate and report into the Clinical Specialist Boards, Quality Assurance and Performance Improvement Committee and Joint Venture Operating Board.

Operational Leadership

• Lead the delivery of non-clinical operational services to ensure safe, efficient, and high-quality support to clinical functions
• Build highly engaged teams who are led by example in being proactive and responsive to the service demands from clinicians and clinical teams
• Maintain visible leadership across hospital departments and facilitate daily communication to support collaboration and problem-solving

Performance Management and Governance

• Ensure all operational departments meet agreed service levels and performance KPIs, and align with Welbeck central teams on corporate targets
• Oversee effective labour resourcing and allocation of staffing based on activity, to drive efficiency across clinical and non-clinical teams
• Maintain a robust governance framework for non-clinical services in line with CQC requirements and standards, ensuring incidents and complaints are recorded and investigated

Guest Experience and Service Delivery

• Oversee all guest experience training, related policies and their implementation across the centre, monitoring and acting upon all feedback channels
• Actively engage with patients and visitors to promote a positive experience and identify areas for service improvement
• Proactively seek feedback from clinicians, clinical colleagues and senior management on how the operational functions can be improved

Compliance and Health & Safety

• Lead on Information Governance compliance, including GDPR, data protection and coordination of Subject Access Requests in line with policy
• Ensure that the centre is compliant with health and safety legislation, company policies, and any contract obligations or requirements
• Ensure that statutory and mandatory training, including fire training, moving and handling and waste management is completed across all departments

Financial and Resource Management

• Manage and monitor departmental budgets, ensuring accurate revenue capture, controlled costs and alignment with centre wide financial targets
• Lead on the management of self-pay pricing across the centre, address patient account queries and all insurer pre-authorisation and payments
• Maintain ownership for all digital tools, including the implementation of new companywide systems, and being the superuser and contact point for upgrades and escalations

Business Development and Strategic Contribution

• Support the Centre Director in identifying and implementing new services, pathways, and revenue-generating opportunities
• Maximise patient activity and hospital capacity by supporting efficient scheduling, tracking consultant utilisation, and contributing to revenue
• Participate in the quality governance structure for the centre with clinical specialist boards, centre committees and joint venture operating board

What can you bring?

Experience / Qualifications / Skills

Essential

• Extensive experience in a senior operational management role in a healthcare or similar regulated environment
• Degree level education OR postgraduate leadership and management qualification OR significant management experience
• Financial and budget management skills with an understanding of cost control and resource planning across more than one team
• Demonstrable literacy, numeracy and IT skills
• Experience of data analysis and business development
• Experience of risk management, governance frameworks and health and safety regulations
• Be able to utilise your leadership skills to demonstrate and implement operational best practice

Desirable

• Experience of private healthcare market
• Understanding of private healthcare pathways for self-pay and/or privately insured patients
• Understanding of facilities and contract management in the healthcare setting
• Skills in using of digital tools, reporting systems and implementing new systems
• Previous stakeholder relationship with consultants and medical secretaries
• Have experience of CQC inspections and/or readiness

Skills

• The successful candidate will be able to demonstrate excellence in:
• o Leadership & people management skills – excellent judge of situations and clear decision maker
• o Adaptability and agility – flexible and able to effectively manage competing pressures and conflicting priorities
• o Communications skills – great communicator with different people at different levels in the organisation
• o Collaboration – building partnerships and strategic working relationships
• o Integrity and resilience – proactive and driven to succeed in a challenging start up situation
• o Problem solving skills – highly effective problem solver
• o Planning, organisation and delegation skills – juggling key business processes and complex issues

Recommendations

We’re currently recruiting for a variety of management, clinical, and non-clinical roles across Oxford and Cambridge if this role isn’t for you, but you would be interested in exploring roles feel free to share your details.

If you know someone who may be interested in this or other roles in a new private hospital, we offer a £200 voucher referral reward for every successful recommendation.