Director of Operational Services, HARRIS HILL

Guardian Jobs; Birmingham; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading charity is seeking a Director of Operational Services for a 12-month fixed-term contract in Birmingham. This pivotal role involves overseeing teams to ensure high-quality, person-centered services while driving innovation and compliance across multi-site operations. The ideal candidate will bring extensive senior leadership experience in social care, demonstrating a commitment to empowering individuals with complex needs.

Benefits

Flexible working arrangements

Professional development opportunities

Comprehensive health benefits

Qualifications

• Proven experience at senior leadership level in social care or related sectors.
• Strong understanding of regulatory frameworks.
• Experience working with key stakeholders in the social care landscape.

Responsibilities

• Lead and inspire operational teams to deliver high-quality services.
• Ensure compliance with regulatory standards.
• Drive a performance-focused culture.

Skills

Leadership

Interpersonal Skills

Innovation

Performance Management

Education

Proven experience in senior leadership

Job description

Director of Operational Services, HARRIS HILL

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Director of Operational Services, HARRIS HILL

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Director of Operational Services (12-Month FTC)

Hybrid - based from Birminghamc. £90,000Full-time, Fixed Term Contract (12 months)

Are you an experienced and values-driven senior leader with a track record of delivering high-quality services in regulated care environments? Do you thrive in fast-paced, multi-site operations where people are at the heart of everything you do?

We’re supporting a leading national charity to recruit an interim Director of Operational Services on a 12-month fixed-term contract. This is a key leadership role, responsible for ensuring that services are person-centred, high-quality, and compliant — and most importantly, that they truly change lives.

You’ll be leading a team of five Heads of Operations and a PA, working closely with senior colleagues across the organisation to deliver on strategic priorities, embed a culture of excellence, and ensure people with complex needs can live the lives they choose.

Key Responsibilities Lead and inspire regional operational teams to deliver safe, responsive, and person-centred services.

Ensure services meet or exceed all regulatory standards (CQC, Ofsted, CIW, etc.).

Drive a performance-focused culture grounded in values, inclusion, and support.

Monitor and manage operational budgets, driving financial sustainability and identifying opportunities for growth.

Champion innovation, technology, and service improvement to enhance independence and quality of life for those supported.

Collaborate with colleagues across directorates to ensure strategic alignment and cross-organisational effectiveness.

Represent the organisation externally and build trusted relationships with stakeholders, commissioners, regulators, and families. What We’re Looking For Proven experience at senior leadership level in social care, specialist education, or the public/voluntary sector.

Strong understanding of regulatory frameworks and a successful track record of multi-site leadership across diverse services.

Skilled at managing change, driving innovation, and embedding service improvement.

Comfortable working strategically while staying grounded in day-to-day operational realities.

Excellent interpersonal and influencing skills with a collaborative, people-first approach.

Experience working with commissioners, regulators, and other key stakeholders in the social care landscape.

A commitment to inclusion, co-production, and safeguarding best practice. This role offers a fantastic opportunity to join a forward-thinking organisation at a time of transformation and innovation. You’ll play a pivotal part in shaping services that genuinely empower people with complex disabilities to thrive.

Interested? If you're an experienced interim or operational leader looking for your next challenge, we’d love to hear from you. Please get in touch for a confidential conversation or apply with your CV today.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Contract

Job function

• Job function

  Management and Manufacturing

• Industries

  Advertising Services

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