Director of Housekeeping

JR United Kingdom; Luton; On-site; GBP 45,000 - 60,000; Full time

Job summary

Une opportunité passionnante s'offre à un directeur de housekeeping au sein d'une entreprise de renommée, responsable de l'expérience client en matière de propreté et de service. Avec une équipe dynamique, vous garantirez l'excellence des opérations tout en gérant les coûts efficacement. Ce poste exige une expérience significative dans le secteur de l'hospitalité, une attention minutieuse aux détails et d'excellentes compétences en leadership.

Qualifications

• Cinq à sept ans d'expérience en gestion de housekeeping dans un hôtel de luxe ou un croiseur.
• Connaissance approfondie des procédures de nettoyage et normes de santé publique.
• Compétences financières pour la gestion des coûts.

Responsibilities

• Superviser l'expérience client liée à la propreté et au service des cabines.
• Assurer la qualité de tous les services de nettoyage et de maintenance.
• Diriger et former l'équipe de housekeeping.

Skills

Hospitality

Communication

Organizational Skills

Decision-Making

Team Leadership

Education

Bachelor’s degree in hospitality management

Equivalent degree in business administration or related field

Tools

Excel

Word

Job description

POSITION SUMMARY:

The Housekeeping Director is responsible for overseeing the guest experience related to cleanliness and stateroom service, ensuring seamless delivery of premium service that is both exceptional and memorable. The role requires outstanding hospitality, communication, organizational skills, and effective decision-making. Attention to detail is crucial, as the Director is fully accountable for the quality of all guest experiences, maintenance, cleanliness of assigned areas, and team leadership.

HIRING QUALIFICATIONS:

• Five to seven years of housekeeping managerial experience in an upscale hotel, resort, or cruise line (shipboard experience preferred).
• Bachelor’s degree in hospitality management, business administration, or a related field from an accredited college or university, or the international equivalent.
• Extensive knowledge of cleaning procedures, public health standards, proper cleaning techniques, chemical handling, safety procedures, and equipment use.
• Knowledge of personalized service principles, needs assessment, quality standards, and guest satisfaction evaluation.
• Ability to work positively in a diverse team environment and meet deadlines.
• Strong communication skills for interacting with department heads, coworkers, and crew members.
• Financial aptitude for managing expenses and cost control.
• Experience in managing headcount and supporting business needs.
• Knowledge of talent assessment, quality standards, guest satisfaction, leadership, and coaching.
• Understanding of human resources policies and practices.
• Proficiency with computers and software such as Excel, Word, and other company-specific programs.

LANGUAGE REQUIREMENTS:

• Ability to speak English clearly and cordially with guests.
• Ability to read and write English for understanding procedures and instructions.
• Additional languages such as Spanish, French, or German are preferred.