Director of DMC UK + Benelux (General Manager)

Kuoni Global Travel Services; London; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

A leading global travel services company seeks a Director for DMC UK + Benelux in London. This role requires a visionary leader with extensive experience in the travel industry, responsible for overseeing strategy, managing large teams, and driving operational excellence. The ideal candidate will be well-connected in the travel trade and possess strong leadership and communication skills, offering a unique opportunity to shape the company's future in an international environment with flexible working arrangements.

Benefits

Employee development

Bonuses

Recognition programs

Flexible working arrangements

Qualifications

• 15+ years in the travel industry, with 5-7 years in senior roles.
• Strong connections within UK and Benelux travel trade.
• Experience in managing large international teams.

Responsibilities

• Lead managers and a team of 70 across multiple departments.
• Ensure operational excellence and build high-performing teams.
• Manage P&L responsibility and innovate product offerings.

Skills

Sales experience

Excellent communication skills

Leadership

Change management

Tools

Microsoft Office

Job description

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Director of DMC UK + Benelux (General Manager), London

Location:

London, European Union

Job Category:

Tourism

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Job Reference:

Job Views:

2

Posted:

27.05.2025

Expiry Date:

11.07.2025

Job Description:

At Kuoni Tumlare, we design and deliver exceptional travel experiences through destination management solutions. With over 100 years of expertise, we serve a global network with tours, educational trips, MICE events, and more. Our marketplace strategy emphasizes digital transformation, maintaining a competitive edge in the travel industry.

About the Role

We are expanding and seeking a visionary, entrepreneurial leader to drive us towards becoming the leading DMC for UK + Benelux. Reporting to the COO, you will work closely with the Leadership Team, overseeing strategy and full P&L responsibility. The role balances strategic thinking with operational execution, requiring travel and networking outside regular hours.

Key Responsibilities

• Lead 6 Managers and a team of 70 across departments including Hotel Procurement, Operations, Destination Management, Customer Service, Direct Sales, and MICE.
• Leverage relationships with HR, Finance, IT, and collaborate across Europe.
• Manage relationships with clients, suppliers, sales offices, and tourism organizations.

Operations

• Ensure operational excellence and service quality.
• Streamline work processes and routines.
• Manage service level agreements and monitor KPIs.
• Oversee customer service during office hours and handle client relations.
• Maintain competitive hotel inventories and destination services.
• Innovate product offerings based on market trends.

Management

• Build and manage a high-performing team with regular meetings and development initiatives.
• Define and support team objectives aligned with company strategy.
• Manage budgets, business pipeline, and profitability metrics.

Qualifications

• 15+ years in the travel industry, with 5-7 years in senior management or DMC roles.
• Strong connections within UK and Benelux travel trade.
• Sales experience, excellent communication skills in English.
• Proven leadership in large international teams and change management.
• Proficiency in Microsoft Office, especially Excel and PowerPoint.

What We Offer

• International environment across 33 countries.
• Long-standing stability and growth opportunities.
• Employee development, bonuses, recognition programs.
• Flexible, hybrid working arrangements.