Director of Digital Commerce & Customer Experience

Blu Digital; Greater London; On-site; GBP 120,000 - 180,000; Full time

Job summary

Blu Digital seeks a Director of Digital Commerce to lead the online commerce strategy and end-to-end customer journey for a global luxury/high consideration product or service. You will own the digital conversion funnel, drive growth, and champion analytics and personalisation.

You will work across Marketing, Commercial, Product and Technology to align investment with customer value, optimise performance and ensure a seamless, compelling digital experience at scale.

Qualifications

• Senior digital commerce leadership experience
• Proven track record owning online commerce or journeys at scale
• Strong platform, analytics and performance reporting experience

Responsibilities

• Lead the digital commerce function and own end-to-end customer journey across the online funnel
• Define vision, strategy and roadmap to grow revenue and satisfaction
• Oversee platform, analytics, testing, personalisation and technology integration across global functions
• Build and develop a high-performing Digital Commerce team with clear accountability and pace

Job description

Blu Digital seeks a Director of Digital Commerce to lead the online commerce strategy and end-to-end customer journey for a global luxury/high consideration product or service. You will own the digital conversion funnel, drive growth, and champion analytics and personalisation.

You will work across Marketing, Commercial, Product and Technology to align investment with customer value, optimise performance and ensure a seamless, compelling digital experience at scale.