Director of Customer Services - Housing

JR United Kingdom; Gloucester; On-site; GBP 60,000 - 80,000; Full time

Job summary

Une association de logements à but non lucratif recherche un Directeur des Services Clients à Gloucester. Le candidat retenu devra superviser des équipes importantes et gérer des services tels que la gestion des plaintes et l'implication des résidents. Ce poste est idéal pour un leader authentique et collaboratif cherchant à faire une différence dans la communauté.

Qualifications

• Expérience dans la gestion des services clients, l'immobilier, et la gestion des équipes.
• Capacité à développer des services intégrés et cohérents.
• Expérience dans l'amélioration continue et l'utilisation de nouvelles technologies.

Responsibilities

• Responsabilité stratégique pour la gestion des services clients, y compris les plaintes et la gestion de l’habitat.
• Superviser des initiatives d'amélioration continue en utilisant les retours des résidents.
• Gérer une équipe d'environ 120 personnes.

Skills

Leadership

Collaboration

Innovation

Job description

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Director of Customer Services - Housing, Gloucester

Client:

New Street Consulting Group (NSCG)

Location:

Gloucester, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

10.06.2025

Expiry Date:

25.07.2025

Job Description:

Phoenix Community Housing, a not-for-profit housing association based in South London that employs approximately 260 staff and owns and manages around 7,800 homes, is recruiting a Director of Customer Services, reporting to the Chief Executive. The successful candidate should have experience in developing and delivering high-quality, cohesive housing, neighbourhood, and resident management services. The role will have strategic responsibility for services including customer contact, complaints, housing management, estates, income, home ownership, financial wellbeing, and resident involvement.

Phoenix was the first resident-led housing association in London and was awarded the top C1 consumer rating following a regulatory inspection in June 2024, reflecting its commitment to delivering high-quality homes and services, and strong resident involvement in decision-making. The Director of Customer Services will oversee continuous improvement initiatives, leveraging new technologies and resident feedback.

They are seeking an authentic, approachable, and collaborative leader with experience managing a sizable team (approximately 120 staff). The candidate should bring innovative ideas, focus, and energy to the role.

This is an exciting opportunity to join a genuinely resident-led and community-focused housing association with a proven track record of high-quality service delivery.