Director of Communications

Ticketmaster; London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Ticketmaster is hiring a Director of Communications in London. This role involves managing press activities and media relations while upholding the company's reputation. The ideal candidate will have substantial experience in corporate communications, strong writing skills, and the ability to work under pressure within a dynamic environment.

Qualifications

• Extensive experience in corporate communications or media relations.
• Strong understanding of managing press enquiries and sensitive issues.
• Excellent writing and editing skills.

Responsibilities

• Lead the press office function and manage media enquiries.
• Draft and distribute press releases and statements.
• Maintain relationships with key media contacts.

Skills

Corporate Communications

Media Relations

Crisis Management

Writing and Editing

Stakeholder Management

Job description

Job Summary:

JOB DESCRIPTION – Director of Communications - Ticketmaster

Location: London, UK (Hybrid)

Division: Ticketmaster

Contract Terms: Full-Time

THE JOB

The Director of Communications will focus on reactive communications and press activity for Ticketmaster. Sitting within our Communications team, this role will lead the press office function, reporting into the Vice President, Communications.

Responsible for managing media enquiries, maintaining strong relationships with trade and national press, and overseeing day-to-day comms that support Ticketmaster’s reputation in the UK and across EMEA markets. From new client announcements to crisis responses, this role is all about delivering timely, accurate and strategically aligned communications.

WHAT YOU WILL BE DOING

• Act as the day-to-day lead press office contact for all Ticketmaster-related media activity across EMEA with a focus on UK & Ireland.
• Manage reactive communications, including incoming media enquiries, statements and holding lines.
• Build and maintain strong relationships with key media contacts across entertainment, business and trade press.
• Draft, review and distribute press releases on client wins, platform innovation, executive changes and other company announcements.
• Play a supporting role in issue and crisis management, working across teams and business divisions.
• Lead conference activity, ensuring executives are briefed appropriately for speaking opportunities.
• Monitor media coverage and sentiment, providing insights and summaries to the wider team.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Extensive experience in a corporate communications or media relations role – preferably within a high-profile, consumer-facing brand or agency.
• Strong understanding of reactive communications, including managing press enquiries and handling sensitive issues.
• Excellent writing and editing skills with proven ability to produce press materials under pressure.
• Comfortable operating in a fast-moving environment with high visibility.
• Existing relationships across relevant trade, entertainment and business media.
• Experience managing complex stakeholders and working cross-functionally.

YOU (BEHAVIOURAL SKILLS)

• You’re calm and composed, even in high-pressure or time-sensitive scenarios.
• You’re a trusted advisor with excellent judgement and a pragmatic, solutions-focused mindset.
• You’re a team player who collaborates easily and communicates clearly.
• You’re highly organised, detail-oriented, and thrive in a structured, fast-paced environment.
• You take pride in delivering high-quality, reputation-focused work that protects and enhances the brand.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. #LI-JCK #LI-Hybrid