Director of Client Services, Special Projects

Live Nation Entertainment; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Live Nation Entertainment is looking for a key associate to lead partnerships in Special Operations, optimizing client relationships while managing multiple projects globally. This role involves strategic planning and execution in a dynamic environment, with significant responsibilities in account management and client engagement.

Benefits

Tickets to shows and festivals

Unlimited annual leave

Use of arcade games

Onsite gym equipment

Fitness and meditation classes

Complimentary coffee bar

Heavily subsidized lunch options

Regular staff events

Qualifications

• Proven experience in relationship management.
• Superior project management skills with proven ability to manage multiple projects.
• Proficiency in Microsoft Office applications.

Responsibilities

• Manage key client portfolios with focus on strong relationships and exceptional service.
• Oversee financial management of client relationships including budgets and invoicing.
• Develop and maintain partnerships with Live Nation teams for program delivery.

Skills

Relationship ownership and management

Project management

Excellent communication skills

Strategic planning

Client engagement

Budget planning and reporting

Team development and management

Proficiency in Microsoft Office

Job description

Job Summary:

Company: Live Nation

Department: Special Operations

Location: Farringdon, London with extensive international travel

Reports to: SVP, Special Operations

Working Hours: Full time, plus some evenings and weekends as required

Contract Type: Permanent

Role Description

In Live Nation Special Operations, we work with some of the biggest global brands and rights holders to deliver high profile commercial activity in the live music space.

This position leads the relationship and activities of Live Nation’s key partners and will be responsible for maximising the value of these relationships as well as end-to-end oversight and management of ground-breaking new music platforms on a global scale as part of the expanding Special Operations team.

Our partnerships require meticulous Account Management to maintain excellent, best in class standards year-round, guiding the partnership strategically.

Superior knowledge, expertise and vision for your partnerships will mean you are the natural driving force, leading and influencing regular business updates with the brand and internally with the Special Operations leadership team.

Ultimately – you will strengthen Live Nation’s position as a key strategic resource for our partners’ businesses while identifying opportunities for growth and expansion.

What we can offer you

Live Nation offers impressive employee benefits including tickets to shows and festivals and unlimited annual leave. The Farmiloe Building in Farringdon, London is a beautiful office to work in. Staff can enjoy use of arcade games in the basement games room, onsite gym equipment plus fitness and meditation classes. In addition to this, the office has a fully stocked complimentary coffee bar with barista to serve you your favourite coffee as you walk into the office and offers heavily subsidised lunch options. We hold regular staff events in our atrium stage space including hosting speakers and open mic nights to showcase Live Nation employee talent.

Who you are

Competencies / Skills / Knowledge / Experience

• Relationship ownership and management
• Superior project management skills including managing multiple projects simultaneously
• Excellent communication skills, both written and verbal
• Strategic planning
• Client engagement
• Budget planning and reporting
• Team development and management
• Proficiency in Microsoft Office applications including Word, PowerPoint and Excel

Behaviours

The following attributes determine how the role will be carried out and are required to be a success

• A proactive, collaborative and organised working style
• Proven ability to work calmly and efficiently under pressure
• Willing to undertake extensive travel

What the role includes

• Manage a portfolio of key clients across multiple categories
• Continuously strengthen day-to-day client relationships through exceptional client service, detailed knowledge of client’s industry and business, impeccable delivery and client engagement
• Develop and maintain relationships with key Live Nation teams to ensure the desired program delivery and results for clients
• Provide direction for your team in terms of program execution, resource deployment, program recaps and reporting, and special projects/initiatives
• Develop detailed understanding of client’s business and identify opportunities for business and/or brand growth through entertainment marketing programs
• Oversee contractual agreements including negotiations/renegotiations, deal structure, contract development and ultimately the delivery of the contract
• Oversee the financial management of client relationships including budgets, invoicing, and other relevant financial activities while optimising program performance
• Assist clients in achieving ROI goals that will ensure maximum renewal opportunity
• Foster an environment which is team-oriented and in which the exchange of ideas among staff is encouraged
• Function as key advisor, decision-maker and member of senior management team
• Explore new technologies, marketing trends, and data and analytics practices to add value to clients
• Identify opportunities to engage internal resources

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.

The Company

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visitwww.livenationentertainment.com

APPLICATION DEADLINE: Monday 14th July 2025. We reserve the right to close applications at any time so encourage early application where possible.

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