Director of Business and Technology Consulting

Talan; London; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading consulting firm is seeking an Executive for their Business and Technology department to provide strategic leadership across various sectors, including Energy and Government. The role involves overseeing complex service delivery, driving client relationships, and ensuring the company's objectives are met through exceptional service and performance.

Benefits

25 days annual leave, plus bank holidays

Profit-related Bonus

Flexible working

Private Bupa healthcare

Life Assurance

Matched pension contributions

Season Ticket Loan

Cycle to work scheme

Employee Assistance Programme

Qualifications

• Extensive knowledge of enterprise technology solutions.
• Strong background in data services and client relationships.
• Ability to manage and lead teams effectively.

Responsibilities

• Drive strategic vision and development of client services.
• Integrate new teams and grow service delivery.
• Build executive relationships and ensure client satisfaction.

Skills

Leadership

Commercial Acumen

Interpersonal Skills

Strategic Thinking

Job description

Company Description

Gemserv is an expert provider of professional services. We are purpose-driven, working across multiple sectors including energy, low carbon, the public sector, and health to tackle today’s social and environmental challenges. Established in 2002, the business provides a range of consultancy and outsourcing capabilities, including programme management, market design, and governance. We also have extensive and award-winning capabilities across cybersecurity, data privacy, and digital transformation. We are a B Corp, IIP Gold accredited, and a Financial Times Leading Management Consultancy for 2021 and 2022. Our purpose is to make things that matter work better for everyone.

The nature of what we do means we are very much a people business. The contribution every member of the team makes to our diverse range of experience, skills, and personalities is valued. We invest heavily in learning and development to enable our people to develop skills and gain experience, which will enhance career prospects for life. Many who started their careers with us have rapidly progressed to more senior positions.

At Gemserv, no two days are the same, but we believe in a flexible approach to working, which we know our employees value. We also offer an attractive package of benefits in addition to highly competitive salaries, including a bonus scheme, pension and healthcare, season ticket loans, discounted gym membership, Cycle to Work scheme and more.

Job Description

The Role

We are recruiting for an exciting UK Executive Team opportunity to provide strategic direction for Talan’s Business and Technology Consulting (BTC) department. The department is a new structure within Talan UK and is focussed on helping organisations transform for the future good of people and the environment. With clients in Energy, Government, Retail, and Financial Services, delivering group capabilities to our mid-market+ client base.

Talan has the aspiration to not only continuously improve the complex services we deliver but also to be exceptional. We aspire to be strategic partners with our clients, supporting them with the provision of services that meet their objectives. In turn, we ensure that value for our clients is commercially optimal, so we can continue to invest in solutions that differentiate us from competitors and manage exceptional people who deliver for our clients.

The role holder will have ultimate accountability for the direction of a wide and complex range of services to deliver against the company’s strategy. Working with Executive and Group leaders, this role is high profile both within the company and in the industries and clients where we operate.

KEY COMPONENTS

• Integrating the new team to deliver end-to-end solutions for our clients on their technology journey
• Delivering commercially optimal outcomes and substantially growing them through the provision of high-value services
• Inspirational leadership and management of people to motivate and change behaviours to align with the Company’s vision and direction
• Acquiring and building new capabilities to further Talan’s UK service delivery

RESPONSIBILITIES

• Contribute to the strategic vision and commercial development, and growth of the Company
• Work as part of the Executive Team to deliver the Company’s targets outlined in the strategic plan
• Strategic management and development of client services in line with the Company’s business strategy
• Lead on the strategic vision to provide clients with exceptional service
• Ensure services adapt to changing client demands, e.g. Gen AI
• Build deep, meaningful executive relationships at senior levels within our largest clients
• Create the environment through our services to deliver excellence and grow existing client business through a proactive understanding of those client requirements and realising upselling opportunities
• Prioritise initiatives, and ensure that resource management and budgetary control for the delivery of all our key contracts is optimal
• Engender a high-performance culture in our teams
• Build extensive networks to communicate Talan’s interests and represents the Company at external fora and events.

Qualifications

WHAT SUCCESS LOOKS LIKE

• High value services to our clients, with contract growth and peer to peer client relationships
• Demonstrated leadership and service excellence
• Career destination of choice for our current and future employees
• Fun and stimulating working environment for everyone
• Diversity in our people and working practices

KNOWLEDGE AND EXPERIENCE

• Strong understanding and/or experience of enterprise technology solutions or providing data services to major organisations
• Extensive knowledge of selling and delivering technology solutions to enterprise clients, ensuring services are delivered to efficiently meet or exceed financial and quality targets
• Ability to grasp new concepts quickly and translate these into actions, with appropriate communication skills to present concepts and ideas to a wide range of audiences
• Some operational experience with a background in enterprise technology/data
• Public sector and major private sector experience

SKILLS

• Commercially astute with sound commercial acumen and financial management skills
• Ability to recognise commercial business opportunities
• Strategic thinker and excellent leadership skills
• Strong interpersonal skills and gravitas with personable, credible, and engaging character
• Excellent verbal skills, capable of communicating views in a manner that is sensitive to political and commercial interests

Upon employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental and Energy Management Systems.

Additional Information

WHAT WE OFFER
25 days annual leave, plus bank holidays
Profit-related Bonus (discretionary)
Reward and recognition schemes
Flexible working
Private Bupa healthcare
Life Assurance (up to 4 times annual salary)
Matched pension contributions
Season Ticket Loan
Cycle to work scheme
Buy and Sell annual leave
Reimbursement of eye test and up to £50 towards glasses or contacts
Corporate gym rates
Employee Assistance Programme
Summer and Christmas parties, along with monthly @Social77