Director of Account Management

Kerridge Commercial Systems; Nottingham; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

A leading company in ERP software solutions is seeking a Director of Account Management to lead their account management team in Nottingham. This role involves developing sales strategies, enhancing customer relationships, and ensuring successful account retention. With a flexible hybrid work model, this position aims to create a balanced work environment that fosters collaboration and innovation.

Qualifications

• Experience managing customer accounts in a fast-paced environment.
• Proven leadership in managing sales or account management teams.
• Strong commercial awareness and experience in software solution sales.

Responsibilities

• Lead and manage a team of account managers.
• Develop strategies to increase sales and revenue from existing clients.
• Collaborate with sales, marketing, and customer support departments.

Skills

Leadership

Sales Strategy

Relationship-building

Technical Understanding

Commercial Awareness

Job description

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Director of Account Management, Nottingham

Client: Kerridge Commercial Systems

Location: Nottingham, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Reference: 9bc7fc5a6783

Job Views: 4

Posted: 29.06.2025

Expiry Date: 13.08.2025

Job Description:

At Klipboard, we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.

Klipboard provides specialist software, services, and support to deliver fully integrated trading and business management solutions to companies in the distributive trade worldwide. With extensive knowledge in ERP/SaaS solutions, Klipboard's clients include wholesalers, distributors, merchants, and retailers, from small traders to multinational enterprises. Our offices are located in the UK, Ireland, The Netherlands, South Africa, Kenya, and North America. Our mission is to design and deliver high-performance, integrated ERP solutions that enable our customers to source effectively, stock efficiently, sell profitably, and service competitively.

Responsibilities:

• Lead and manage a team of account managers to achieve strategic objectives, including hiring, training, and performance management.
• Build and maintain strong relationships with clients, understanding their needs and addressing concerns.
• Develop strategies to increase sales and revenue from existing clients through upselling, cross-selling, and account expansion.
• Monitor and report on team performance, analyzing sales data and customer satisfaction metrics.
• Collaborate with sales, marketing, and customer support departments to ensure a consistent customer experience.
• Develop and implement strategic account management plans for long-term customer success and retention.

Skills, Knowledge, and Experience:

Essential:

• Experience managing customer accounts in a fast-paced environment.
• Proven leadership in managing sales or account management teams.
• Proactive approach to executing sales strategies.
• Ability to set, manage, and report on sales goals.
• Strong commercial awareness and experience in software solution sales.
• Excellent technical understanding of applications and technology.
• Strong communication skills and relationship-building ability.
• Motivated, proactive, and problem-solving mindset.
• Willingness to learn about new products and services.
• Valid driving license with suitable vehicle for business use.

Desirable:

• Experience creating and managing sales strategies.
• Knowledge of the rental sector.
• Experience managing the entire sales cycle.
• Knowledge of ERP or business IT systems.

Company Info:

Klipboard, formerly Kerridge Commercial Systems, is expanding across distribution, automotive, retail, rental, transport management, manufacturing, and field service management sectors. We offer a flexible hybrid work environment to support work-life balance.

Equal Opportunities:

We value diversity and are committed to an inclusive workplace. We encourage applications from all backgrounds and experiences, even if you do not meet every listed requirement.