!*Director - Medical Information Operations - US Markets - Leading Pharma!*

JR United Kingdom; London; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Director of Medical Information Operations to lead innovative strategies in customer engagement within the pharmaceutical sector. This pivotal role involves overseeing a diverse team and ensuring effective collaboration across global functions. With a focus on enhancing customer experiences, the successful candidate will leverage their strong medical information background and leadership skills to drive impactful initiatives. Join a dynamic environment committed to advancing healthcare solutions and transforming lives through groundbreaking treatments.

Qualifications

• Strong medical information experience within the pharmaceutical industry.
• Previous line management experience with direct reports.

Responsibilities

• Develop and implement strategies for US customer engagement.
• Provide strategic leadership to a diverse team focused on Medical Information.

Skills

Medical Information Experience

Leadership Skills

Global Experience

Customer Engagement Strategies

Job description

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*Director - Medical Information Operations - US Markets - Leading Pharma!*, London (Uxbridge)

Client: Planet Pharma

Location: London (Uxbridge), United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Views: 4

Posted: 28.04.2025

Expiry Date: 12.06.2025

Job Description:

*Director - Medical Information Operations - US Markets - Leading Pharma!*

Location: Hybrid in Uxbridge

FTE: 12-month contract with the possibility of extension

Rate: Very competitive rate

Job Overview:

Planet Pharma collaborates with a global biopharmaceutical company dedicated to discovering, developing, and delivering innovative medicines for patients with serious diseases, focusing on areas like oncology, immunology, cardiovascular diseases, and more. They are committed to advancing science and transforming lives through groundbreaking treatments.

Objective:

The Customer Engagement Center aims to strategically design, develop, and evolve industry-leading Customer Engagement and call center capabilities while optimizing customer experience. This role provides strategic and operational oversight for Contact Center strategies, including Medical Information and Customer Information.

Responsibilities include:

• Develop and implement strategies for US customer engagement, including Medical Information, Global Escalations, and Variant Content maintenance, aligned with WW SCE goals.
• Provide strategic leadership to a diverse team focused on Medical and Customer Information delivery in the US Market, including coaching and team development.
• Act as relationship lead with key matrix functions at both global and market levels, ensuring effective collaboration and service delivery.

Must have experience:

• Strong medical information experience within the pharmaceutical industry.
• Global experience is required; US experience is advantageous.
• Previous line management experience is mandatory, with 3 direct reports (1 US-based AD and 2 Senior Managers, one US and one UK).

If this role isn’t suitable, please consider referring qualified candidates. Planet Pharma offers a competitive referral scheme.

About Planet Pharma:

Planet Pharma is an American-owned employment agency with headquarters in Chicago and a regional office in Central London. We operate in over 30 countries, with a network of 2500+ contractors and a strong permanent recruitment offering. Recognized by FORBES as the 17th best professional staffing firm, we have received multiple industry awards. Our expertise spans Regulatory Affairs, Pharmacovigilance, QA, QC, Clinical Development, and Medical Affairs.

We are committed to equal opportunities and welcome applications from all qualified candidates regardless of race, sex, disability, religion, sexual orientation, or age.